Full Time Permanent Work From Home - Customer Support and Sales

Permanent Work From Home | Domestic Process | Healthcare Diagnostics

We are an authorised all-India sales partner for Thyrocare, India's largest diagnostic lab. This is a permanent work-from-home role no office visits, no relocation, open to candidates in any city in India.

Please read the schedule carefully before applying.

This role is 6 days a week, 10 hours a day, on rotational shifts. If that doesn't suit you, this is not the right role and we'd rather you know now.

Shift timings (rotational, assigned as per business requirement):

• 7:00 AM 5:00 PM
• 9:00 AM 7:00 PM
• 12:00 PM 10:00 PM

One weekly off, on a rotational day, communicated in advance. Weekends are working days.

Role & responsibilities

• Handle customer queries on call and WhatsApp and convert them into confirmed bookings this is a sales-led support role, not a query-closing desk.
• Understand each customer's requirements in detail and recommend the right health checkup package as per the pre-defined SOPs only.
• Own every customer end to end — from first enquiry to order booking to sample collection to final report delivery. No handoffs, no dropped threads.
• Follow the process exactly as documented. Ask when information is missing rather than assuming.
• Maintain accurate order and customer records.

Preferred candidate profile

• Minimum 1 year of voice-based customer support or tele sales experience. Freshers please do not apply.
• Fluent verbal and written communication in English and Hindi.
• Ability to understand what a customer actually needs, not just what they ask for.
• Comfortable with Excel, Word, WhatsApp and email. Good negotiation skills.
• Own laptop in excellent working condition, wired broadband connection, and power backup covering laptop and router for the full shift.
• A dedicated workspace at home with zero background noise and zero interruptions.
• Candidates with a career gap, and women returning to work after a break, are welcome to apply.

Salary & benefits

• Fixed: 18,000 – 23,000 per month in hand, based on English fluency and relevant experience.
• Monthly performance incentive: up to 10,000.
• Loyalty bonus: 6,000 on completion of every 6 months.
• Realistic earning potential: 25,000 – 30,000 per month.
• Salary credited to your bank account every month.
• Detailed hands-on training provided. This is a permanent role and we are looking for people who want to stay and grow with us.

How to apply
Apply through Naukri, or email your CV to [email protected] or [email protected].

In your email or Naukri message, mention: (1) your Laptop RAM, (2) your power backup arrangement. Applications without these details will not be shortlisted.