Full-Time Receptionist - Customer Service

Full-Time Receptionist – Customer Service

Company: Slab Sharks Inc.
Location: Mississauga, ON
Job Type: Full-Time, Permanent
Schedule: Monday to Friday, 9:00 AM – 5:00 PM
Pay: $25.00 per hour

About Slab Sharks

Slab Sharks is one of Canada's leading trading card consignment companies, specializing in sports cards, Pokémon, Magic: The Gathering, Lorcana, and other collectible trading card games. We pride ourselves on delivering exceptional customer service while creating a welcoming and professional experience for collectors across North America.

We are currently looking for a friendly, organized, and dependable Full-Time Receptionist to become the first point of contact for our customers. If you're passionate about providing excellent customer service and enjoy working in a collaborative environment, we'd love to hear from you.

Expected Start Date: September 2026 (exact start date to be determined).

Work Environment

At Slab Sharks, you'll enjoy a workplace that is:

• Friendly and supportive
• Medium-paced with a consistent workflow
• Upbeat and team-oriented
• Clean, organized, and professional

We value employees who take initiative, work well with others, and enjoy helping customers.

Responsibilities

As our Receptionist, you will be responsible for:

• Greeting customers and providing exceptional customer service
• Processing customer consignment intake accurately
• Receiving and processing TAG grading submissions
• Managing customer pickup orders
• Assisting customers with in-store purchases
• Answering incoming phone calls and responding to customer inquiries
• Scheduling and directing customer appointments when required
• Maintaining a clean, organized, and welcoming reception area
• Organizing card show supplies, displays, and equipment
• Assisting with general administrative and office duties
• Supporting the operations team with day-to-day tasks as needed

Qualifications

We're looking for someone who is:

• Friendly, professional, and customer-focused
• Highly organized with excellent attention to detail
• Reliable and punctual
• Comfortable multitasking in a customer-facing environment
• Able to work independently while contributing to a team
• Proficient with basic computer programs and willing to learn new software
• An effective communicator with strong verbal and written communication skills
• Positive, motivated, and eager to learn

Preferred Qualifications

The following are considered assets but are not required:

• Previous receptionist or front desk experience
• Customer service or retail experience
• Cash handling and point-of-sale experience
• Strong organizational and time management skills
• Administrative or office experience
• Ability to lift and move boxes weighing up to 30 lbs

No experience with sports cards, trading card games, or collectibles is required. We provide comprehensive on-the-job training and will teach you everything you need to know about our services, products, and processes.

What We Offer

• $25.00 per hour
• Monday to Friday schedule (9:00 AM – 5:00 PM)
• Full-time, stable employment
• Paid on-the-job training
• Friendly, supportive, and upbeat workplace
• Opportunities for growth within a rapidly expanding company
• Employee discounts on select products and services
• A positive team culture where your contributions are valued

If you're looking for a rewarding customer service role with a growing company that values professionalism, teamwork, and personal development, we'd love to hear from you.

Please note: This position is expected to begin in September 2026, with the exact start date to be confirmed.

Apply today by submitting your resume through Indeed. We look forward to meeting you!

Pay: $25.00 per hour

Work Location: In person