Full-Time Sales Associate (Chadstone)

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

FULL‑TIME SALES ASSOCIATE — POP MART CHADSTONE

Permanent Full‑Time | Global Pop‑Culture Retail

$61,000 + Super + Monthly Incentives

Be Part of Our Exciting New Chadstone Store Opening

POP MART is a global pop‑culture and designer‑toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

A new chapter for POP MART is coming to Chadstone.

In late November, we're relocating into an incredible new flagship-style store within Chadstone Shopping Centre, creating a larger, more immersive retail experience for our customers and collectors.

This is a unique opportunity to join the team during an exciting period of growth, help launch one of POP MART Australia's most significant stores, and be part of building something truly special from day one.

Whether you're passionate about customer service, collectibles, pop culture, or simply want to work in one of Melbourne's most exciting retail environments, we'd love to hear from you.

Why You’ll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post‑probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

Deliver Great Customer Experience

• Engage customers confidently and provide friendly, energetic service
• Share product knowledge and introduce new collections
• Support sales targets through upselling and cross-selling

Maintain Store Standards

• Replenish stock and maintain strong visual merchandising
• Keep the store clean, organised and customer-ready
• Support deliveries, stock counts and inventory accuracy

Support Daily Store Operations

• Process transactions accurately through POS
• Follow store procedures and loss prevention measures
• Support product launches and peak trading periods

Who You Are

We’re looking for people who are:

• Confident and customer-focused communicators
• Passionate about retail, pop culture or collectibles
• Energised by fast-paced, high-volume environments
• Reliable, positive and able to stay composed during busy periods
• Quick learners with strong attention to detail
• Fluent in English (Mandarin/Chinese highly regarded)

Availability Requirements (Important)

• This is a permanent full-time role
• Flexible availability across all 7 days is required
• Typical rosters include weekends and late shifts
• Store hours vary by location (generally 10am–9pm)

Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together

Salary

$61,000 + Super + Incentives

How to Apply

To apply, please submit:

• Your resume (including month/year dates)
• A short cover letter outlining:

Why POP MART interests you

Your favourite POP MART character or IP

A time you delivered great customer service

Please note: Generic applications may not be considered.

Eligibility

• Full permanent working rights in Australia required

• Must be able to commit to permanent full-time availability

• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.