Full Time Self Storage Site Manager

Here's how you'd make an impact and be successful:

• A Site Manager manages the day-to-day operations of one storage facility from 9:00 AM to 2:00 PM and then a small commercial facility from 3:00 to 5:00 PM, providing personal experience and excellent customer service. Customer service is our #1 priority.
• To help achieve facility goals, you'll use your strong sales and marketing abilities to rent storage units, U-Haul trucks, up-sell boxes and moving supplies, and increase brand awareness in the local community. This is not a passive role. We are looking for managers who want to increase occupancy and income.
  • You'll learn our self-storage sales best practices to convert storage and truck rental prospects into customers.
  • You'll need a friendly, positive attitude and a strong sales presence over the phone and in-person.
  • Create relationships with nearby businesses and implement marketing strategies.
• Moving can be very stressful for customers. Our job is to make it easier for them by identifying their needs, confidently creating a PERSONALized solution by asking the right questions (e.g. Do they need storage + rental truck + boxes?) and delivering an exceptional experience.
• Manage the daily payment flow (cash, check, and credit card balances) and make timely, error-free bank deposits.
• Maintaining a clean, professional appearance inside the office and outside on the facility property. Managers spend a sufficient amount of time outside ensuring the property is clean and 'customer-ready' by sweeping units/aisles, performing lock-checks on units, and performing other general maintenance tasks. (light duty / light lifting)
• Maintaining low accounts receivable by performing collection calls to delinquent tenants over the phone, keeping up-to-date notes on accounts, and by sending email notices and SMS/text message reminders through our software. You have to be comfortable with conflict.

Here's the passion and skills you'd both want to have:

• Excellent verbal and communication skills are key as you are the face and front line of the business. "You" will be the reason many customers choice to store their belongings with us vs. the competition.
• Outgoing, engaging personality takes a proactive role when handling customer requests/issues and daily tasks such as calling new leads to reserve units, managing daily unit inventory, and replying to existing customers in a timely manner.
• Strong, general computer skills and competency are needed to navigate Windows operating systems, internet browsers, and other applications. You'll learn how to efficiently navigate and operate various software platforms used by the company to perform daily operations tasks.
• Past job experiences in a customer-focused position such as in retail, as a sales associate, in self-storage, the hotel industry, restaurant, or other industries. A minimum of 2 years of experience in retail sales, retail store management, as a sales associate, or in customer service roles.
• Reliable transportation, and valid driver's license is a must.

If you are passionate about connecting with people, take ownership and don’t need constant supervision, comfortable with enforcing rules and collecting payments, want to improve a property, not just maintain it-we want to hear from you! Apply today!