Full Time Spa Receptionist

Serene Escapes Day Spa is looking to add a Receptionist to our team!

We are a full-service spa located at:

Creekside Shopping Centre
#12 - 12192 Symons Valley Road NW

Our hours of operation are Monday- Friday 8:45am-8pm, and Saturday and Sundays 10am-6pm.

We are looking for someone very flexible and willing to pick up shifts / move around their schedule when other front staff go on vacation.

RESPONSIBILITIES:

• Welcoming clients and ensuring the best experience possible.
• Answering the phone in a polite, friendly manner.
• Taking spa bookings, including managing daily schedules and optimizing efficiency for daily spa operations.
• Collecting payment and billing insurance companies directly as required.
• Educating spa clients about ongoing spa packages and monthly promotions.
• Keeping the spa clean and helping out other spa staff as needed.
• Assist with laundry and room change over as needed. Vacuuming every evening prior to leaving for the day.
• Handle client’s questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by clients whether in person, telephone or email.
• Ensuring all client information is entered in to the computer and client folders are properly filed.
• Data entry, as required.
• Maintain a positive attitude and contribute toward a quality work environment.
• Other duties as required. Assist in all areas of spa operation as requested by Spa Manager.

REQUIREMENTS:

• Excellent communication skills, both verbal and written.
• Advanced computer skills.
• High School Diploma.
• Must be self-motivated and possess the desire for self-development.
• Experience in a Spa/Massage Clinic environment is an asset.
• Experience with Direct Billing Services (TELUS eHealth, ProviderConnect, Claimsxchange, Blue Cross) is an asset.
• Knowledge in Dermalogica Skin Care is an asset.
• Being a team player - we require flexibility with scheduling in order to have coverage when other front staff go on holidays.

WHAT WE OFFER:

• Compensation is based on a competitive hourly wage
• Commission is received on all product sold
• Fun, relaxed atmosphere
• Employee discount on all products and services

Job Types: Full-time, Permanent

Pay: From $15.00 per hour

Benefits:

• Store discount

Work Location: In person