Full Time Student Success Manager (Remote)

Student Success Executive (Remote)

Location: Fully Remote | Preferably based in Hong Kong
Employment Type: Full-time
Working Hours: 3:00 PM – 12:00 AM Hong Kong Time
Salary: Competitive salary + performance incentives

About the role

You will work closely with students and parents throughout their university application journey. You will be the person they can rely on for guidance, follow-ups, and support — helping them stay on track and have a positive experience with Medic Paths Education.

Key responsibilities

• Welcome and onboard new students through friendly and engaging Zoom sessions.
• Build strong relationships with students and parents and become their trusted point of contact.
• Conduct regular check-ins to ensure students stay on track with their portfolios and application progress.
• Respond to student and parent enquiries through WhatsApp, text, and other communication channels in a timely and professional manner.
• Follow up with students on tasks, deadlines, and important milestones.
• Work closely with tutors and internal team members to provide students with the right resources and opportunities.
• Keep student records, progress updates, and internal information accurate and up to date.
• Help ensure students receive a smooth, supportive, and high-quality experience throughout their journey.
• Contribute ideas and feedback to continuously improve our student support process.

About you

• Friendly, approachable, and genuinely enjoys helping others.
• Strong communicator who can communicate confidently with students and parents.
• Comfortable conducting Zoom/video calls and voice calls.
• Responsible, organised, and good at following up.
• Patient and empathetic when dealing with students and parents.
• Detail-oriented and comfortable working with CRM/database systems.
• Able to work independently in a remote environment.
• Fluent in spoken and written English.
• Typing speed of 65+ WPM with good accuracy.
• Stable internet connection and quiet, professional home working environment.

About us

Founded five years ago, Medic Paths Education is a rapidly growing education company led by practicing medical doctors licensed in the United Kingdom. We support international students who aspire to study Medicine, Dentistry, and Veterinary Medicine at leading universities around the world, including University of Oxford, University of Cambridge, University College London (UCL), Imperial College London, King's College London, National University of Singapore (NUS), Nanyang Technological University (NTU), The University of Hong Kong (HKU), and The Chinese University of Hong Kong (CUHK). As we continue to grow, we're looking for enthusiastic and capable people who enjoy working with students, take ownership of their work, and want to grow together with the company.

Benefits

• 100% Remote Work
• Work with an experienced and supportive international team
• Meaningful role where you directly impact students' journeys
• Opportunity to develop your communication, student management, and customer success skills
• Career growth opportunities as the company continues to expand