Full Time Support Workers West Ipswich

• 24968.26 per annum

Together is an amazing place to work. We are one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do supporting and enabling them to take control of their lives and make a positive contribution to the community.

Job Purpose : We are looking for a motivated individual with experience of caring or supporting individuals with mental health issues to work alongside the residents, putting them at the heart of all we do.

Key Responsibilities

Functional Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
• Work flexibly with service users in their homes and in the community
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to; deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
• Accompany service users to appointments
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

Demonstrate a non-judgemental attitude

Able to be empathetic towards service users and create a trusting environment

Ability to work alongside individuals experiencing mental distress

Able to work in partnership with services users

Able to establish and maintain professional boundaries in working with service users

Able to establish and maintain a safe environment

Willing and able to undertake domestic tasks with, and for, service users as necessary

Demonstrate problem-solving skills relating to welfare benefits, education and relationships

Open to - and willing to participate in - formal and informal job-related learning

Willing and able to collaborate with colleagues and other organisations

Able to use email and computerised systems for service user records and reports

Able to produce clear records and reports in English

Committed to work in ways which reflect Together’s values

Safeguards the wellbeing of clients and colleagues at all times

Aware of, and adheres to, Together’s policies regarding Confidentiality and GDPR

Aware of, and adheres to, Together’s policies regarding Equalities

Know-how

Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience

Lived experience of mental distress (desirable)

Basic competence in the use of email and word processing software

NVQ Level II in Health and Social Care, or equivalent (desirable)

Practicalities

Able to travel

Able to work a varying pattern of shifts

DBS clearance

Minimum age 18 plus

Job Benefits