Full Time Team Leader

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Reporting to the Store Manager, the Team Lead plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.
WHAT WE’RE LOOKING FOR?
To be successful, you’ll need to possess:

• Retail experience in a keyholder role preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer.

THE IMPACT YOU'LL HAVEThis is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Lead the salesfloor and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.
• Assist the manager with hiring, training and coaching employees.
• SOUND LIKE YOU? APPLY NOW! We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.
• *At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.*Job Details

Pay Type Hourly, Benefits and sick days. Job Start Date Sunday, October 4 or 11th 2026. Apply on Roots.com @store169 Regent Mall©2009-2026 Dayforce HCM, Inc. All Rights Reserved.

Pay: $17.40-$19.40 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care

Work Location: In person