Full Time Telesales

Booking Team / Patient Booking Advisor

Location: Walsall Town Centre

We are a leading aesthetic clinic based in Walsall Town Centre, and we are looking for a confident, motivated and professional individual to join our Booking Team.

The main focus of the role will be speaking with prospective patients who have already expressed an interest in the services we offer.

You will be provided with prospect details and will be responsible for making outbound calls, discussing our treatments and services, answering initial questions and encouraging suitable prospects to book a consultation with one of our specialists.

This is a target-driven role, and performance-related bonuses will be available based on the number of consultations booked.

Main Responsibilities

• Making outbound calls to prospective patients who have enquired about our services
• Following up new and existing enquiries by telephone, WhatsApp and other communication channels
• Explaining our services clearly and professionally
• Booking prospective patients in for consultations
• Following up leads who have not yet booked
• Maintaining accurate records of calls, appointments and patient information
• Working towards individual and team booking targets
• Providing a high standard of customer service throughout the patient's journey

As part of the wider clinic team, you may occasionally also be required to assist with reception and administrative duties, including:

• Greeting visitors and patients professionally when they attend the clinic
• Answering incoming telephone calls
• Registering new patients
• Scanning and uploading documents onto our medical system
• Sending letters, emails and other correspondence to patients when required
• Photocopying and organising patient documentation
• Making and managing patient appointments
• Handling patient information with strict confidentiality and attention to detail
• Helping ensure the reception and entrance areas remain clean, organised, professional and welcoming

The Ideal Candidate

We are looking for somebody who is:

• Confident and comfortable speaking to people on the telephone
• Friendly, professional and persuasive without being pushy
• Target-driven and motivated by performance bonuses
• Well organised and able to follow up leads consistently
• Reliable and punctual
• Comfortable using computers, CRM systems, WhatsApp and email
• Able to communicate clearly in spoken and written English
• Professional when dealing with confidential patient information
• Able to work effectively as part of a busy team

Previous experience in telephone sales, appointment setting, lead generation, customer service, healthcare, aesthetics or a call centre environment would be beneficial, although training can be provided to the right candidate.

Our booking team plays an important role in the growth of the clinic and in ensuring every prospective patient receives a professional and helpful service from their first enquiry onwards.

If this sounds like a good fit for you, please apply now with your CV.

Pay: £23,500.00-£30,000.00 per year

Work Location: In person