Full-time/Part-time Front Desk Agent

DUTIES AND RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner.
• Inform guests about the hotel features/benefits.
• Handle hotel phone system. Transferring calls to appropriate room/department while maintaining safety and security standards. Answer phone in a prompt and courteous manner.
• Take, modify guestroom reservations.
• Deal with inquiries, requests and complaints from guests-Communicate with appropriate departments.
• Perform cashier duties-post cash and other miscellaneous charges.
• Know hotel emergency procedures.
• Maintain cleanliness of Front Office area.
• Register guests, issue room keys, provide information on hotel services and room location.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Follow up with guests to ensure their request or problem has been met to their satisfaction.
• Follow all policies and procedures as dictated by the brand and Corporate Office.
• Comply with quality assurance expectations and standards.
• Issue, control and release guest safe-deposit boxes.

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Are you able to work on weekends?
• Are you able to work 7am-3pm, 3pm-11pm, and/or 11pm-7am?

Education:

• High school or equivalent (Preferred)

Experience:

• Front Desk: 1 year (Preferred)

Work Location: In person