Fulltime Sales Supervisor

Job Title: Sales Supervisor (Cannabis Dispensary)

Location: Mary and Main – Capitol Heights, MD

Mary and Main is a leading licensed cannabis dispensary dedicated to providing safe, high-quality cannabis products and exceptional customer service to our Maryland community. We are passionate about education, wellness, and fostering a positive, compliant environment for both our team and our customers. We are currently seeking a dynamic and experienced Sales Supervisor to join our growing team.

Position Summary: The Sales Supervisor is a critical leadership role responsible for overseeing daily sales operations, leading and motivating our sales associates, and ensuring an outstanding customer experience. This role demands a proactive leader with a proven ability to drive sales, cultivate a high-performing team, and uphold our company's commitment to best practices and compliance within a fast-paced, regulated environment.

Key Responsibilities:

• Leadership & Team Management:
• Lead, mentor, and motivate a team of sales associates to achieve daily, weekly, and monthly sales targets.
• Provide ongoing training and coaching on product knowledge, sales techniques, customer service excellence, and company policies/procedures.
• Foster a positive, collaborative, and results-driven team environment that embodies our company culture.
• Assist in scheduling, delegating tasks, and ensuring efficient workflow during shifts.
• Sales & Operations:
• Drive sales performance through effective team supervision, suggestive selling techniques, and merchandising.
• Oversee the daily opening and closing procedures, cash handling, and inventory management in compliance with state regulations.
• Ensure the sales floor is well-maintained, stocked, and visually appealing.
• Handle customer inquiries, resolve complaints professionally, and ensure a consistently positive experience.
• Compliance & Best Practices:
• Ensure strict adherence to all Maryland Medical Cannabis Commission (MMCC) regulations, company Standard Operating Procedures (SOPs), and security protocols.
• Promote and enforce best practices in sales, customer service, and dispensary operations.
• Conduct regular quality checks to ensure product accuracy and proper documentation.
• Reporting & Communication:
• Report on sales performance, team productivity, and operational issues to management.
• Communicate effectively with all levels of staff and management.

Qualifications:

• Minimum of 2+ years of proven leadership or supervisory experience in a retail or sales environment.
• Demonstrated success in driving sales and achieving performance targets.
• Strong leadership skills with the ability to inspire, train, and develop a sales team.
• Exceptional people skills: Excellent communication, interpersonal, and customer service abilities.
• Ability to thrive in a fast-paced, high-volume environment with strong organizational and multitasking skills.
• Flexibility to work evenings, weekends, and holidays as required by the business needs.
• Solid understanding of retail operations, including POS systems, cash handling, and inventory control.
• Must be at least 21 years of age.
• Ability to pass a comprehensive background check as required by Maryland state regulations for cannabis industry employment.
• High School Diploma or GED required; Bachelor’s degree in Business, Marketing, or related field preferred.
• Prior experience in the cannabis industry is a plus, but not required if management experience is strong.
• Knowledge of cannabis products, strains, and consumption methods preferred (training will be provided).

Working Conditions & Physical Demands:

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Comfortable working in an environment with cannabis products and associated odors.
• Must maintain a professional appearance and demeanor at all times.

Compensation & Benefits: Mary and Main offers a competitive hourly rate and opportunity for growth as we expand. A benefits package is available for salaried career opportunities.