Fulltime Scheduler/Administrator

We are a growing local plumbing business committed to providing reliable, high-quality plumbing services to residential and commercial customers in the Adelaide area. We pride ourselves on excellent customer service, efficient operations, and a supportive team environment. We’re looking for a reliable and organised individual to join us and help keep our jobs running smoothly.

Key Responsibilities

• Job Booking & Scheduling (Primary focus):

• Receive and process incoming customer service requests via phone, email, or online forms.

• Book and schedule plumbing jobs accurately in SimPRO, including creating jobs, assigning appropriate technicians based on availability, skills, location, and job type.

• Use SimPRO’s drag-and-drop calendar features to optimise technician routes, minimise travel time, and balance workloads.

• Confirm appointments with customers, provide estimated arrival times, and handle any rescheduling or changes efficiently.

• Monitor and update job statuses as needed to keep the schedule current.

• Customer & Office Communication:

• Answer and manage incoming office phone calls in a friendly, professional manner.

• Respond to customer emails promptly, providing information, quotes follow-ups, or booking updates.

• Liaise with technicians and the team to resolve any scheduling conflicts or urgent requests.

• Perform basic administrative tasks such as data entry, filing job notes, or updating customer records in SimPRO.

Required Skills & Experience

• Excellent organisational and time-management skills with strong attention to detail.
• Great phone manner and customer service orientation – able to handle enquiries calmly and professionally.
• Proficient in Microsoft Office (especially Outlook/Email and basic Word/Excel).
• Experience using job management or scheduling software (SimPRO preferred but similar systems like ServiceTitan acceptable).
• Previous experience in a trade/service industry (plumbing, electrical, HVAC, etc.), admin, reception, or dispatching role is advantageous.
• Reliable, punctual, and able to work independently as well as part of a small team.
• Australian work rights and a current driver’s licence (desirable, as occasional office-based role).

What We Offer

• Competitive hourly rate based on experience.
• Supportive small-team environment with on-the-job training in SimPRO.
• Opportunity to contribute to a growing local business.

If you’re organised, enjoy helping customers, and want a stable part-time role in a hands-on trade business, we’d love to hear from you!

How to Apply

Please send your resume and a brief cover note outlining your relevant experience to [email protected] with the subject “Scheduler/Administrator Application”.