Fully Remote Category Merchant Coordinator

About the role

The DCX Client Services Home-Based Category Merchant Coordinator will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative.

Key responsibilities

• Assist the Merchant team with administrative tasks related to suppliers and product details
• Support Merchants on RFP Market Basket item sourcing & pricing using Excel spreadsheets & provided information/product specs
• Support Merchants by providing follow-up information on product pricing, images, and access details
• Coordinate and manage supplier webinars throughout the year, send invitations to the Merchant team, and upload supplier webinar details to SharePoint
• Source products for suppliers discontinued items throughout the year and any Merchant needs
• Help source & collect product details for PowerPoint presentation decks
• Own or coordinate with shared services teams assignments and follow through of tasks

About you

• High School Diploma or GED required
• College Education preferred in English, marketing, communications, or related field
• 1-2 years of experience in a similar role
• Advanced English proficiency level with outstanding verbal and written communication skills; detail oriented
• Proficient in Microsoft Software applications such as Outlook, Word, Teams and Excel
• Proficiency in Adobe Illustrator & Photoshop
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
• Excellent time-management and organizational skills
• Able to work quickly and independently in a deadline-driven environment with limited supervision
• Ability to work effectively in a collaborative team environment with a dynamic range of people

Benefits

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government Mandated Benefits Employer Share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

About us

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you.