Functional Analyst

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Analyse business processes, customer journeys, and user needs to define digital platform requirements and functional solutions.
• Translate business requirements into clear functional analyses, user stories, acceptance criteria, and detailed documentation.
• Support Agile delivery by facilitating backlog refinement, sprint planning, stakeholder alignment, and requirement clarification.
• Validate solutions through functional testing, user acceptance testing (UAT), and quality reviews to ensure business objectives are met.
• Drive consistency across customer-facing digital platforms, including portals, self-service applications, omnichannel experiences, and CMS/headless ecosystems.
• Gather and model requirements within Salesforce (Sales Cloud, Service Cloud, Experience Cloud), collaborating with technical teams to support configurations, integrations, and successful platform implementation.

Your Profile

• Proven Functional/Business Analyst with experience translating business needs into clear functional requirements and user stories.
• Strong analytical mindset, able to bridge the gap between business stakeholders and technical delivery teams.
• Experience in digital and customer-centric environments, focusing on process improvement and customer experience optimization.
• Familiarity with CRM platforms, particularly Salesforce, including understanding of customer journeys and business processes.
• Experienced working within Agile frameworks (Scrum/Kanban) in complex, multi-team environments.
• Excellent communication and stakeholder management skills, with fluency in English and the ability to collaborate across cross-functional teams.

What You'll Love About Working Here

• Diverse projects and exposure to multiple industries and sectors
• High degree of flexibility, including autonomy, hybrid working, and FlexAbroad opportunities
• Steep learning curve through challenging and varied assignments
• Clear career development and growth opportunities
• Access to broad expertise communities and knowledge-sharing networks
• Strong networking opportunities across Capgemini's global organization and expert communities

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real | www.capgemini.com