Functional Analyst (Healthtech)

About the role

As a Functional Analyst, you will play a key role in shaping and enhancing our healthcare and eldercare technology solutions. You will work closely with customers, clinicians, product owners, developers, and project teams to understand real-world challenges and translate them into practical, impactful software solutions. This role offers broad exposure across product management, business analysis, solution design, healthcare operations, and digital transformation initiatives. You will have opportunities to work directly with doctors, nurses, therapists, social workers, administrators, and government agencies while contributing to meaningful projects that improve care outcomes for seniors.

Key responsibilities

• Collaborate with Product Owners, Software Architects, Developers, Project Managers, and customers to define product roadmaps, enhancements, and change requests
• Participate in requirements gathering, business analysis, feasibility studies, functional design, testing, user acceptance testing (UAT), and implementation activities
• Translate business requirements into functional specifications, user stories, workflows, prototype (e.g. wireframes, AI generation, etc) and test cases
• Work closely with development teams throughout the software development lifecycle to ensure solutions meet business and user needs
• Conduct business and technical impact assessments for enhancements and modifications to existing SaaS and enterprise applications
• Facilitate workshops, discussions, and training sessions with customers and end users
• Support troubleshooting, root-cause analysis (RCA), and resolution of application and system issues
• Contribute to innovation initiatives, pilot projects, proof-of-concepts (e.g. AI) and new product development efforts
• Collaborate with cross-functional teams including Project Management, Customer Success, and Technical Support to ensure successful product delivery and adoption

About you

• Bachelor's Degree, Postgraduate Diploma, or equivalent qualification in any discipline
• At least 3 years of relevant experience in roles such as Functional Analyst, Business Analyst, System Analyst, Product Analyst, Product Owner, Functional Consultant, IT Analyst, or similar position
• Strong analytical and problem-solving abilities with a passion for understanding user needs and designing practical solutions
• Excellent communication, presentation, and stakeholder management skills
• Ability to engage effectively with diverse stakeholders, including healthcare professionals, administrators, and technical teams
• Strong interest in software products, SaaS platforms, healthcare technology, or digital transformation initiatives
• Familiarity with Software Development Life Cycle (SDLC), Agile, Scrum, or related methodologies will be an advantage
• Positive attitude, strong sense of ownership, and willingness to learn and grow

About us

PulseSync Pte Ltd is a purpose-driven technology company dedicated to transforming aged care for the future, empowering people to age better. Founded in 2007 in Singapore, PulseSync envisions an eldercare world driven by personalized, person-centred care; independent seniors that are frail-less and fearless of ageing, enjoying their golden years with independence, dignity, and confidence. Today, PulseSync serves a diverse range of eldercare providers, including nursing homes, day rehabilitation centres, senior care centres, home care providers, hospices, and national care coordination agencies. With a wholly owned subsidiary in Malaysia, and presence in China and USA, we are committed to advancing and transforming the regional and global eldercare landscape.

Benefits

• A purpose-driven mission with real social impact
• Exposure to healthcare, eldercare, AI, digital health, and emerging technologies
• Opportunities to work alongside clinicians, industry and subject matter experts, and government agencies
• A collaborative and supportive team environment
• Professional development, training, and continuous learning opportunities
• The freedom to experiment, innovate, and contribute ideas