Functional Analyst M/F

Join AFD.Tech, part of Accenture

AFD.Tech, part of Accenture, supports leading organizations in their digital transformation. With strong multi-industry expertise, we help our clients address today’s technological challenges and anticipate tomorrow’s needs. Since joining the Accenture group in 2022, AFD.Tech has strengthened its capabilities in strategic areas including networks, cloud and cybersecurity.

Role Overview

We are looking for a skilled Functional Analyst to support business and IT transformation projects across a variety of industries and clients. Acting as the key link between business stakeholders and technical teams, you will analyze business needs, define functional requirements and ensure that delivered solutions meet both business expectations and technical constraints.

Key Responsibilities

• Gather, analyze and document business requirements from stakeholders.
• Translate business needs into clear functional specifications, user stories and acceptance criteria.
• Lead workshops and interviews with business users and subject matter experts.
• Analyze and model business processes and identify improvement opportunities.
• Collaborate closely with Business Analysts, Product Owners, Developers, Architects and Testers.
• Define functional requirements, business rules, workflows and traceability mechanisms.
• Support solution design and ensure alignment with business objectives.
• Prepare and execute functional tests and user acceptance testing (UAT).
• Monitor defects, support issue resolution and validate delivered solutions.
• Maintain functional documentation throughout the project lifecycle.
• Participate in Agile ceremonies and backlog refinement activities.
• Support change management and user adoption initiatives.

Required Skills and Experience

• At least 3 years of experience as a Functional Analyst.
• Proven requirements elicitation, analysis and documentation skills.
• Ability to produce detailed functional specifications and test scenarios.
• Experience defining business rules, workflows and process models.
• Strong stakeholder management, facilitation and communication skills.
• Experience in process mapping, optimization, gap analysis and impact assessment.
• Experience with data analysis and requirement traceability.

Methodologies and Tools

• Agile and Scrum methodologies.
• Jira and Confluence.
• BPMN, Visio, Draw.io or equivalent process modelling tools.
• Requirement management and backlog tools.

Technical Awareness

• APIs and system integrations.
• Data flows and interfaces.
• Basic SQL.
• Enterprise applications and digital platforms.
• Cloud-based environments.

Profile

• Strong analytical and problem-solving capabilities.
• Excellent communication and documentation skills.
• Ability to interact effectively with both business and technical stakeholders.
• Autonomous, proactive and solution-oriented mindset.
• Comfortable working in multicultural and international environments.

Preferred Experience

• CRM platforms such as Salesforce, Dynamics 365 or SAP CRM.
• ERP solutions such as SAP, Oracle or Microsoft Dynamics.
• Customer experience and digital transformation projects.
• Utilities, Telecom, Banking, Insurance, Public Sector or Industrial environments.
• Large-scale transformation programmes.

Language Requirements

• French OR Dutch: professional proficiency, mandatory.
• English: professional proficiency, mandatory.

Work Arrangement

• Hybrid working model.
• Minimum 2 days per week onsite in Brussels.
• Remote work possible for the remainder of the week, depending on project requirements.