Functional Consultant

Role & responsibilities

• Perform end-to-end business requirement analysis and documentation for Microsoft Dynamics CRM projects.
• Conduct fit-gap analysis and align functional specifications with client business processes.
• Configure and customize Microsoft Dynamics CRM modules based on customer requirements.
• Collaborate with development teams to ensure technical solutions align with documented business requirements.
• Support implementation activities across discovery, configuration, testing, deployment, and post-go-live phases.
• Assist with data migration planning, validation, and functional testing activities.
• Develop functional design documents, test cases, process documentation, and user guides.
• Facilitate end-user training sessions and support user adoption initiatives.
• Troubleshoot functional issues and provide resolution support during and after implementations.
• Participate in client meetings, project status discussions, and cross-functional collaboration activities.
• Support continuous improvement initiatives and system optimization efforts for client environments.
• Maintain knowledge of Microsoft Dynamics CRM platform capabilities and functionality.