Functional Consultant (ERP Implementation) - PT. Techno One Consulting

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders and translate them into functional specifications.
• Conduct business process analysis, process mapping, and fit-gap analysis to identify business needs and recommend appropriate ERP solutions.
• Participate in end-to-end ERP implementation projects, including requirement gathering, solution design, configuration, testing, training, deployment, and post-implementation support.
• Configure and support Microsoft Dynamics 365 modules based on business requirements and best practices.
• Collaborate with technical consultants and developers to ensure successful solution delivery.
• Prepare functional design documents, business process documentation, SOPs, and user manuals.
• Develop and execute test scenarios, support system integration testing, and coordinate User Acceptance Testing (UAT).
• Provide end-user training and support change management initiatives to ensure successful system adoption.
• Troubleshoot functional issues, provide recommendations, and support users during and after system go-live.
• Identify opportunities for process improvement, automation, and system optimization to enhance business efficiency.

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Requirements

• Bachelor's Degree in Information Systems, Computer Science, Accounting, Business Administration, or a related field.
• Minimum 2-5 years of experience as an ERP Functional Consultant, Business Analyst, or similar role.
• Experience in ERP implementation projects from requirements gathering through go-live and support.
• Hands-on experience with Microsoft Dynamics 365 (Finance & Operations, Business Central, CRM, or related modules) is highly preferred.
• Experience with other ERP solutions such as SAP, Oracle, Odoo, Infor, or similar platforms will be an advantage.
• Strong understanding of business processes in Finance, Procurement, Sales, Inventory, Supply Chain, Manufacturing, or Human Resources.
• Proven experience in business process analysis, fit-gap analysis, and documentation preparation.
• Strong communication and stakeholder management skills with the ability to interact effectively with business users and technical teams.
• Excellent analytical, problem-solving, and troubleshooting abilities.
• Ability to manage multiple tasks and work independently or as part of a project team.
• Microsoft Dynamics certifications will be considered an advantage.
• Willing to travel to customer sites when required.

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Key Competencies

• Microsoft Dynamics 365 Functional Expertise
• ERP Implementation & Project Delivery
• Business Process Analysis & Mapping
• Requirements Gathering & Functional Documentation
• Fit-Gap Analysis & Solution Design
• User Acceptance Testing (UAT)
• System Configuration & Functional Support
• Stakeholder Management & Communication
• End-User Training & Change Management
• Problem Solving & Analytical Thinking
• Process Improvement & Business Transformation
• Team Collaboration & Project Coordination