Functional, Coordination & Data Management Expert

Location - New Delhi Experience - 5Years

Vacancies - 1

Job Summary

We are seeking an experienced Functional, Coordination & Data Management Expert to manage functional implementation, stakeholder coordination, data governance, migration oversight, training, and operational support for large-scale Government IT and e-Governance projects. The candidate will coordinate with Ministries, Departments, States, and Union Territories to ensure effective onboarding, data accuracy, system adoption, timely issue resolution, and successful implementation of digital solutions.

Key Responsibilities

1. Functional Coordination & Stakeholder Management

• Manage day-to-day coordination with 90+ Ministries/Departments and 36 States/UTs for project implementation and operational activities.
• Facilitate stakeholder onboarding, requirement gathering, functional discussions, and implementation planning.
• Coordinate User Acceptance Testing (UAT) participation, test execution, feedback collection, and sign-off from concerned stakeholders.
• Act as the primary coordination point between government stakeholders, technical teams, implementation partners, and project management teams.
• Track stakeholder deliverables, dependencies, pending activities, and implementation milestones.
• Maintain regular communication with Ministries/Departments and States/UTs to ensure timely completion of project activities.

2. Data Management, Migration & Governance

• Plan, coordinate, and oversee data migration activities, including data mapping, extraction, transformation, validation, and loading.
• Coordinate master data collection, consolidation, verification, and standardization across participating Ministries/Departments and States/UTs.
• Establish and monitor data quality controls to ensure data accuracy, completeness, consistency, and integrity.
• Oversee post-migration reconciliation, discrepancy identification, validation, and corrective actions.
• Support data governance practices, data classification, archival, retention, and privacy compliance.
• Maintain data dictionaries, master data records, migration logs, validation reports, and related documentation.
• Coordinate with technical teams to resolve data inconsistencies, migration errors, and integration-related issues.

3. Change Request & Issue Management

• Manage change requests from stakeholders, including requirement documentation, impact assessment, prioritization, approval tracking, and implementation follow-up.
• Monitor and coordinate ticket resolution, ensuring issues are assigned, tracked, escalated, and closed within agreed timelines.
• Maintain issue logs, change request registers, escalation records, and resolution status reports.
• Coordinate with development, QA, infrastructure, and support teams to resolve functional and operational issues.
• Ensure appropriate communication with stakeholders regarding system changes, issue status, and planned releases.

4. Training & Post-Go-Live Support

• Prepare and coordinate training calendars for government officials, departmental users, and other stakeholders.
• Organize and deliver functional training sessions, demonstrations, onboarding sessions, and knowledge-transfer activities.
• Provide or coordinate training for Grievance Redressal Officers (GROs) on relevant application workflows and operational processes.
• Develop user manuals, training materials, FAQs, standard operating procedures (SOPs), and instructional documentation.
• Coordinate post-go-live support, user feedback, issue resolution, and system adoption activities.
• Monitor training participation, user readiness, support tickets, and recurring operational challenges.

5. Reporting, Documentation & Governance Support

• Prepare customized dashboards and reports to support policymakers, senior officials, and programme management teams.
• Compile and analyze project data, implementation progress, performance indicators, and stakeholder submissions.
• Prepare responses to committee queries, review observations, information requests, and other official communications.
• Draft and maintain Minutes of Meetings (MoMs), action points, status notes, progress reports, and review documentation.
• Track action items arising from meetings and ensure timely follow-up with responsible stakeholders.
• Support periodic reviews, governance meetings, audits, and management reporting requirements.
• Ensure documentation is accurate, consistent, up to date, and aligned with applicable government reporting protocols.

Required Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Management, Business Administration, or a related discipline.
• Relevant experience in functional coordination, data management, Government IT projects, or e-Governance programme implementation.
• Experience coordinating with multiple government departments, States/UTs, public sector organizations, or other large stakeholder groups.
• Understanding of data migration, master data management, data validation, data governance, and data quality controls.
• Experience in UAT coordination, change request management, issue tracking, and post-implementation support.
• Experience in stakeholder training, user onboarding, documentation, and operational handholding.
• Proficiency in preparing reports, dashboards, MoMs, status notes, and official communications.
• Strong knowledge of MS Excel, Word, PowerPoint, and reporting tools; familiarity with MIS and data visualization tools is an advantage.
• Excellent communication, coordination, analytical, documentation, and problem-solving skills.

Preferred Skills

• Prior experience in large-scale national or state-level e-Governance projects.
• Familiarity with government programme monitoring, committee reporting, and policy-level dashboards.
• Knowledge of SQL, data reconciliation techniques, ETL processes, and data analysis tools.
• Experience with ticketing and project management tools such as Jira, ServiceNow, or equivalent.
• Understanding of data privacy, information security, access controls, and records retention requirements.
• Ability to coordinate multiple stakeholders and manage competing priorities within defined timelines.

Qualification - B.E./B.Tech./MCA/M.Tech. or equivalent in Engineering, Computer Science, IT, Management or a related discipline.

Certification - Advantageous only: project management, stakeholder management or government process management.