Functional Solutions Manager - Mid Shift

Purpose

Leads the development of all functional changes within the relevant domain of the Enterprise applications portfolio. Designs and/or oversees the design of functional solutions aligned with global standards.

Individual accountabilities

Collaboration

• Collaborates and communicates with relevant domain BPOs, BPEs, KBUs, and EU’s.
• Collaborates with the product owners, Technical Solution Manager(s) and the vendor parties to ensure that the solution meets the business needs.
• Collaborates with wider Global Engagement & Operations team to ensure consistency and standards followed for documentations and approach.
• Advise and collaborate on solutioning  with Global Intake & Portfolio Management on portfolio intake

Application Support & Maintenance

• Ensures global standardization and cohesion in the Enterprise applications  team across business units with a focus on business efficiency and user experience​.
• Demonstrates business process knowledge and relevant Enterprise applications domain knowledge to efficiently deliver on Enterprise applications solutions.
• Supports Arcadis 3rd party vendors in assessing & validating proposed solutions and /or creates proposed solutions to address incidents/problems.
• Lead Oracle quarterly update with effectively working with the test manager and business key users.
• Join vendor support sessions to actively influence vendor product development and thereby improving business efficiency.

Application Enhancement & Continuous Improvement

• Collaborates with Product Owners, BPOs, BPEs, and Global Continuous Improvements team to design and deliver continuous improvement projects in relevant Enterprise applications domain portfolio.
• Conduct POCs, functional design review and organize workshops with product owners to perform fit/gap analysis.
• Oversees functional solution development, documentations and including functional testing to ensure that solutions follow best design practices.
• Acts as the functional counterpart (delivery lead) to 3rd party vendors.

Vendor Management

• Reviews & Approves proposed functional solutions created by third parties.
• Works with 3rd parties to ensure projects are delivered in within scope, budget & quality.

Key profile requirements

• Minimum of 7 years’ hands-on experience with relevant Project Management and Workforce Planning application configuration in major ERP systems, preferably a minimum of at least 3 of which Oracle Cloud.
• Demonstrated experience in business process management and workflows.
• Demonstrated experience in successfully designing/delivering functional changes and/or solutions in a global company with a complex business environment.

Key shared accountabilities

• Partnership with other EA Lanes, Teams, and Domains to exceed business expectations.
• Functional solution decisions with Global Continuous Improvements Lane.
• Functional solution direction with Global Intake & Portfolio Management on portfolio intake
• Oracle Quarterly Update testing with EA Test Manager and KBUs.
• SOP and training materials for business.

Decision Rights

• Owns: 3rd party functional configuration and business process improvement in relevant domains
  Influences: Functional solution decisions 
  Vetoes: Solutions that do not conform to functional guidelines/standards