Functional Support Specialist - Buffalo, NY

Services / Business Support

40 Fountain Plaza, Suite 1200, Buffalo, NY 14202, Verenigde Staten

Join our Functional Support Team! Become a product expert (no programming skills needed), create solutions, empower customers to use all the features and functions of Odoo, and gather valuable feedback.

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, fully integrated system. Our modular suite of business applications—from accounting and inventory to CRM and project management—works seamlessly together to support efficiency and growth.

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. on a long-term basis. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About the Job

Odoo is the world's top open-source ERP SaaS software and Functional Support is the key to our future success! Functional Support Specialists coordinate with various service teams to strategically develop the best solutions for businesses that use our software.

As a Functional Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. The ideal candidate will also understand small to medium sized businesses and the functions within them.

Must Have

• Bachelor's Degree or an equivalent combination of education and experience
• Passion for software
• Demonstrated ability to learn
• Critical thinking skills in a social setting
• Excellent communication skills
• Advanced English language proficiency in a business setting
• Familiarity with general business operations or workflows

Responsibilities

• Become an expert on all of the features and functions within Odoo's software applications
• Provide expertise to clients seeking to use Odoo applications effectively
• Create and effectively deliver solutions to customers across email, phones, and live support
• Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
• Collaborate with Engineering, Product, and Developer teams to escalate critical issues
• Gather feedback: our product team loves to crank out features that our users are asking for

Nice to Have

• Ticket, phone, and/or chat based support experience
• Available immediately
• Background in Accounting, Manufacturing, or Logistics
• Additional language proficiencies

What's great in the job?

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $46,000–$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.