Functions Manager

$93,000 + Super

• Manage functions ranging from corporate conferences and dinners to family days and after-hours parties.
• Oversee high-volume catering and daily event execution within an iconic zoo venue.
• Bring strong organizational skills to run the show in a vibrant, dynamic environment.

The Role

• Drive Event Execution: Oversee and manage daily function operations, ensuring flawless end-to-end event delivery.
• Lead & Inspire: Coach, mentor, and motivate function supervisors and team leaders to maintain high morale and exceptional service standards.
• Maintain Culinary & Service Excellence: Partner closely with our talented culinary team to ensure every plate, platter, and pour reflects menu perfection and premium guest satisfaction.
• Operational Management: Drive administrative efficiency across roster planning, stock control, labour optimization, and supplier ordering.
• Client & Guest Engagement: Act as the primary on-ground ambassador, meeting, greeting, and delighting clients to exceed expectations at every event.
• Grace Under Pressure: Maintain a calm, confident presence, keeping complex, multi-event operations running smoothly on time and on standard in an environment that’s diverse daily.

The Person

• Proven Management Background: Demonstrated experience supervising or managing functions, banquets, or large-scale events within hospitality or venue catering.
• Service Champion: A strong track record of anticipating client needs and consistently exceeding customer satisfaction benchmarks.
• Inspiring Leader: Exceptional interpersonal and team-building skills with a passion for developing staff.
• Agile & Adaptable: A flexible, solution-focused attitude with the ability to pivot seamlessly during live, fast-paced events.
• Strong Communicator: Excellent verbal and written communication skills to liaise effectively across clients, kitchen staff, Zoos Victoria stakeholders.
• Licensing Requirements: Valid Australian Driver’s License.

The Benefits

• Multiple salary packaging options to make your dollar go further.
• 12 weeks of paid parental leave for primary caregivers.
• Access to 100+ retail discounts.
• Clear career paths and support to achieve your goals.
• We are an ecological and socially forward operation – committed to minimising food waste and single use plastic.

If you have any questions, please email [email protected]