Functions / Reception Centre Manager

JBS Hospitality Group
BONC Pty Ltd T/as The Bank on Collins
City, Melbourne VIC
Functions / Reception Centre Manager
Full-Time Position
Salary: $79,000 – $85,000 + Superannuation

About the Role

The Bank on Collins is seeking an experienced and motivated Functions / Reception Centre Manager to join our hospitality team in Melbourne.

This is a full-time position responsible for the coordination and delivery of functions and receptions, while also assisting with the day-to-day management and operation of the venue.

The Functions / Reception Centre Manager will be responsible for managing functions from the initial client enquiry and booking through to the successful delivery of each event. The position requires a strong focus on customer service, event coordination, staff supervision and venue operations.

Key Responsibilities

• Managing bookings for functions, receptions and events.
• Meeting with clients and conducting venue inspections to discuss function requirements, room layouts, set-up options and available services.
• Working closely with clients to develop detailed function run sheets, including menus, beverage packages, event timings and service requirements.
• Coordinating and hosting functions to ensure events are delivered in accordance with client requirements.
• Supervising front-of-house staff during functions to ensure efficient and professional service delivery.
• Maintaining consistently high standards of customer service and guest satisfaction.
• Managing customer enquiries, feedback and complaints in a professional and timely manner.
• Liaising with kitchen and service teams to ensure the smooth operation of functions.
• Assisting with staff training, rostering and supervision.
• Assisting with venue opening and closing procedures.
• Supporting stock control, ordering and inventory management.
• Assisting with cash handling and financial control procedures.
• Preparing invoices and reconciling function payments and expenditure incurred during events.
• Ensuring functions and venue operations comply with workplace health and safety requirements.
• Assisting with the overall management and daily operations of the venue.
• Undertaking other reasonable duties associated with the successful operation of the functions and hospitality business.

Skills and Experience

• Demonstrated experience in functions, events, hospitality or venue management.
• Strong knowledge of function and event coordination from booking through to completion.
• Excellent customer service and communication skills.
• Demonstrated ability to manage client relationships and respond professionally to enquiries, feedback and complaints.
• Experience supervising and coordinating front-of-house hospitality staff.
• Experience with staff training, rostering and day-to-day team supervision.
• Strong organisational and time-management skills, with the ability to manage multiple functions and priorities.
• Experience with invoicing, payment reconciliation and basic financial controls.
• Knowledge of stock control, ordering and inventory management.
• A sound understanding of workplace health and safety requirements within a hospitality environment.
• The ability to work effectively under pressure in a busy functions environment.
• Strong attention to detail and a professional approach to client service.

Qualifications

Relevant qualifications in Hospitality Management, Events Management, Business Management or a related discipline would be highly regarded.

Relevant industry experience may also be considered in conjunction with appropriate skills and demonstrated experience.

What We Offer

• Full-time employment.
• Salary of $79,000 – $85,000 plus superannuation, commensurate with skills and experience.
• The opportunity to work in an established Melbourne hospitality venue.
• A varied role encompassing functions, events, customer service and venue operations.

Location

The Bank on Collins
Melbourne, Victoria
3000

How to Apply

Applicants should submit a current resume outlining their relevant hospitality, functions and venue management experience, together with a brief covering letter outlining their suitability for the position. Please apply in writing with a full CV / Resume, including references to
[email protected]

The Bank on Collins is an Equal Opportunity Employer.

Due to the large number of resumes submitted for positions advertised, only successful applicants will be contacted.

Pay: $79,000.00 – $85,000.00 per year

Benefits:

• Employee discount

Work Location: In person