Funeral Administration- Level 1 Junior/Level 2 Officer

Funeral Administration – Level 1 or Level 2

Busselton | Full Time

William Barrett & Sons is a fourth-generation, family-owned funeral home that has been caring for families in the South West since 1897.

We are seeking a Funeral Administration team member to join our Busselton branch. This position may suit either someone looking to begin a career in funeral service and administration, or an experienced administrator ready to take on a role in a caring industry.

The successful applicant will often be one of the first points of contact for families, callers and visitors. We are therefore looking for someone with genuine empathy, excellent written and verbal communication skills, strong attention to detail, and a professional and respectful manner.

For an entry-level applicant, this is an opportunity to learn the role under supervision, with structured training, development and exposure to different aspects of our business. Our Level 1 position is designed for someone with limited prior experience who will progressively develop the skills and knowledge required to undertake more advanced work.

Applicants with relevant experience may be considered for appointment at Level 2, with greater responsibility and independence appropriate to their existing skills and experience.

The role

Working as part of our Busselton team, your responsibilities will include:

• Welcoming and assisting families and visitors
• Answering telephone calls and responding to enquiries
• Administration, data entry and preparation of documentation
• Processing medical, cemetery and crematorium paperwork
• Distributing information and requests to colleagues and external organisations
• Assisting with payments, invoices and general office administration
• Maintaining accurate records and filing
• Helping maintain professional, clean and welcoming office and public areas
• Providing administrative support to the broader funeral team.

These responsibilities reflect the core funeral administration, reception, finance and office duties across our Level 1 and Level 2 positions.

About you

Previous experience is not required for a Level 1 appointment. More important to us is finding someone who:

• Communicates with warmth, empathy and professionalism
• Is confident dealing with people, including those experiencing grief
• Has excellent attention to detail and takes pride in accuracy
• Is organised and comfortable working with administrative systems
• Can handle sensitive and confidential information appropriately
• Works well as part of a close team
• Is willing to learn and develop over time.

For appointment at Level 2, previous administrative experience and the ability to work more independently would be expected.

Completion of Year 12 is required, while a Certificate in Business or Business Administration is desirable.

Applications

Please submit your application outlining your experience and why you believe you would be suited to working with families and our team at William Barrett & Sons.

Interviews are expected to commence from the week beginning 2 November 2026.

William Barrett & Sons reserves the right to interview candidates and make an appointment prior to the advertised closing date.