Funeral Arranger / Conductor

About the role

As a Funeral Arranger / Conductor, you will work closely with families to understand their wishes, coordinate arrangements and ensure funeral services are delivered seamlessly and respectfully. You will be responsible for both the arrangement and conduct of funeral services, providing a calm and professional presence throughout the process and working closely with families, celebrants, clergy, internal teams and external stakeholders.

Key responsibilities

• Meeting with families to understand their individual wishes, needs and expectations, and assisting with the arrangement of personalised funeral services.
• Coordinating all aspects of funeral arrangements, ensuring every detail is managed with care, accuracy and attention to detail.
• Conducting and overseeing funeral services with professionalism, composure, dignity and respect.
• Providing compassionate, professional and personalised support to families throughout the funeral arrangement and service process.
• Liaising professionally with celebrants, clergy, cemeteries, crematoria and other relevant service providers and stakeholders.
• Assisting with the preparation and coordination of funeral services, including scheduling, logistics, transportation and service requirements.
• Ensuring funeral services are conducted smoothly, efficiently and in accordance with the highest professional standards.
• Maintaining accurate records and completing all necessary administrative and regulatory requirements.
• Adhering to organisational policies, procedures and established quality, workplace health and safety standards.
• Contributing positively to a respectful, collaborative and supportive team environment.

About you

• Previous experience in a customer-facing, service-focused or people-focused environment
• Current unrestricted driver's licence
• Strong communication and interpersonal skills
• Exceptional attention to detail and organisational ability
• A calm, mature and professional approach
• Ability to work sensitively and respectfully with people from diverse backgrounds and cultures
• Confidence using technology, systems and administrative platforms
• Comfortable working in environments involving death, grief and deceased persons
• Physically and psychologically capable of meeting the inherent requirements of the role, including manual handling
• Previous experience within the funeral services industry (desirable but not essential, training will be provided to the right candidate)