Funeral Service Assistant & Concierge | Meaningful Work, Exceptional People

Meaningful Work. Exceptional People.

Funeral Service Assistants & Funeral Service Concierges
Brisbane | Casual, Part-Time & Full-Time Opportunities

At K.M. Smith Funeral Directors, we're looking for exceptional people to join our funeral service team.

You don't need funeral industry experience. What matters most to us is who you are, your attitude, reliability, presentation, confidence with people and genuine commitment to exceptional service.

You may be looking for a new career, returning to the workforce, seeking greater flexibility, or wanting to use your skills and life experience in work that has real meaning.

We have opportunities at different levels of experience, from Funeral Service Assistants who support the delivery of our services through to Funeral Service Concierges who take the lead in ensuring everything comes together seamlessly on the day.

The Role

Our funeral service team creates a calm, professional and beautifully delivered experience for families and their guests.

Depending on your experience and level of responsibility, your role may include:

• Preparing for and assisting with funeral services

• Welcoming and supporting families and guests

• Preparing chapels, venues, equipment and funeral vehicles

• Coordinating with celebrants, clergy, cemeteries, crematoriums and other service providers

• Leading or supporting the funeral service on the day

• Anticipating the needs of families and guests

• Ensuring every detail reflects K.M. Smith's standards of care and professionalism

• Supporting the wider team and day-to-day funeral operations

Our more experienced Funeral Service Concierges take greater ownership of the service on the day, bringing together the family, our team and external service providers to ensure everything runs seamlessly from beginning to end.

About You

We're not looking for a particular career background. We're looking for the right people.

You will be someone who:

• Genuinely enjoys people and helping others
• Has a warm, confident and professional manner
• Understands what exceptional customer service looks and feels like
• Communicates comfortably with people from all walks of life
• Is calm, organised and capable when things don't go exactly to plan
• Notices the little things and takes pride in getting them right
• Is reliable, punctual and a genuine team player
• Has the maturity and judgement to handle sensitive situations with discretion
• Is respectful of different cultures, traditions and beliefs
• Is physically fit and comfortable with the practical and manual requirements of the role
• Holds a current unrestricted driver's licence

Experience in hospitality, hotels, airlines, events, customer service, healthcare, aged care, community services or another people-focused environment would be highly regarded, but funeral industry experience is not essential.

The Skills You Bring With You

Some of the qualities that make someone exceptional in funeral service aren't learnt from a textbook.

They come from life experience. Knowing how to read a room. Being comfortable speaking with people. Remaining calm when something changes. Recognising when to step forward and help and when to quietly step back.

That's why we're equally interested in hearing from people looking for a new full-time career and those who may be semi-retired, returning to the workforce or looking for meaningful part-time or casual work.

If you've spent years looking after customers, guests, patients, clients or your community, those skills may translate beautifully into funeral service.

Why K.M. Smith Funeral Directors?

There aren't many jobs where the small things you do can mean so much.

Every family deserves to feel that the people looking after them genuinely care. That nothing is rushed. Nothing is overlooked. And that someone capable is quietly making sure everything is as it should be.

We can teach you our systems, processes and the practical aspects of funeral service.

What we can't teach is a genuine love of people, a strong work ethic and the instinct to provide exceptional service.

Is This You?

You don't need to be passionate about the funeral industry. You do need to be passionate about people.

We're looking for warm, grounded and capable people with good judgement, a strong work ethic and a genuine commitment to exceptional service.

Your cover letter must address the following four points:

1. Why does this role appeal to you?
2. What experience and qualities would you bring to K.M. Smith Funeral Directors?
3. What does exceptional customer service mean to you?
4. Why do you believe you would be well suited to supporting families at a difficult time?

Applications that do not address all four points will not be considered.