Furniture Service Coordinator

Description:

Do you love solving problems and keeping things running smoothly? Apply to join our office team as our Furniture Service Coordinator.

Responsibilities

Furniture Service (2/3 of your time)

• Furniture customer service:
  • Document customer complaints, provide warranty information, assign technician, collects service fees, and pursue other appropriate action.
  • Schedule furniture service appointments with customers and organize technician’s schedule.
• Furniture Claims:
  • Apply for credit from manufacturers for defective products and the labor necessary for repair
• Order Service Parts:
  • Coordinate with service technician to order correct parts for repairs, track order status and delivery of parts, receive parts, and maintain communication with customer.

General Office Support (1/3 of your time)

• Answer incoming internal and external phone calls
• Wait on customers at window
• Assist other office staff with ordering and scheduling furniture and flooring customers.
• Assist sales staff as needed
• Shared accounting duties:
  • Taking and posting payments
  • Processing credit applications
  • Performing daily audit

Requirements:

Friendly, people-first attitude — you're the face (and voice!) of our customer service

• Able to resolve issues in ways that benefit customers and the company
• Comfortable multitasking and staying organized
• Basic computer and phone skills; comfort with numbers is a plus for the accounting side
• Office experience preferred.
• Experience with customer service and handling warranties is desired.

Benefits

• Health Insurance Plan
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k match and profit sharing
• Employee Purchase Plan

Details

• Pay: Based up experiance
• Schedule: Full time.
• Location: Skaff Furniture Carpet One, 5301 Hill-23 Drive, Flint, MI 48507