*Future Opportunities - Data Center Technician II

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Join Milestone Data Center Technicians as they are key players in powering the backbone of cutting-edge Data Centers! You’ll be responsible for daily support of data center operations at a customer site in Santa Clara. Experience the thrill of hands-on work in a dynamic, tech-driven environment where your efforts directly impact the success of state-of-the-art data infrastructure.

Data Center Technician II

Location: Santa Clara, CA 
Type: Full-Time, Onsite  
Shift: Day Shift & Swing Shift available with On-Call Rotation

Responsibilities:

• Install, maintain, troubleshoot, and replace compute and network hardware
• Perform hardware break-fix, diagnostics, and component replacement
• Support rack and stack deployments, equipment installs, decommissions, and refreshes
• Handle structured cabling, cable testing, and Layer 1 network troubleshooting
• Assist with basic device provisioning and CLI troubleshooting
• Monitor and respond to incidents, alerts, and service requests
• Document work in ticketing, asset, and change management systems
• Maintain accurate inventory, asset records, and chain-of-custody logs
• Support shipping/receiving, RMAs, audits, and equipment lifecycle tasks
• Follow SOPs, safety/security policies, and change management procedures
• Participate in an on-call rotation and respond to urgent onsite needs as required

Required Qualifications:

• Minimum 2 years of hands-on data center experience
• Experience with rack and stack, hardware maintenance, and structured cabling
• Strong troubleshooting skills for enterprise compute and network hardware
• Working knowledge of Apple Silicon hardware and macOS fundamentals
• Familiarity with enterprise networking equipment and basic network concepts
• Experience using ticketing, ITSM, and asset management systems
• Strong communication, organization, and documentation skills
• Ability to work onsite, follow procedures, and handle physical data center tasks

Physical / On-Call Requirements:

• Able to lift up to 50 lbs and perform physical work in a data center environment
• Must be able to acknowledge on-call within 15 minutes
• Must be able to arrive onsite within 60 minutes of notification