FWS Audio Visual Student Assistant

• Job Title: FWS Audio Visual Student Assistant
• Position type: Federal Work Study (FWS)
• Location: On Campus Student Employment – St. Pete
• Hourly Wage: $15.00
• Average Hours per Week: 20 hours per week while classes are in session
• Department Schedule: Mondays – Fridays, 8:00 am – 5:00 pm

ORGANIZATIONAL SUMMARY:

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit:Information Technology | University of South Florida (usf.edu).

ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

PRIMARY RESPONSIBILITIES:

The FWS Audio Visual Student Assistant provides support for classroom, conference room, event, and AV operations services. This position serves as a first point of contact for AV support requests and assists with day-to-day operational needs.

Responsibilities include:

• Responding to classroom and conference room AV issues
• Monitoring and managing ticket queues
• Assisting operations' Staff
• Support project management tasks, and
• Providing event support such as starting AV systems, testing equipment, and remaining available during events as needed.

The FWS AV Student Assistant may also assist with general administrative tasks, inventory tracking, equipment organization, documentation, and other duties that support AV services. Supported spaces primarily include classrooms, conference rooms, meeting spaces, and event locations.

STANDARD LEARNING OBJECTIVES:

As a result of this position, students will be able to:

• Demonstrate basic employability skills such as timeliness to work, appropriate dress, interpersonal communication, and time management
• Receive and solicit feedback from the supervisor and effectively apply feedback on the job
• Assess the workplace and demonstrate how personal talents, skills, and knowledge fit into the employer’s goals, mission, and vision
• Demonstrate his or her professional brand (identity)
• Communicate transferable and functional skills to prospective employers

MINIMUM QUALIFICATIONS:

• Must have the Federal Work Study Award
• Must be an active/enrolled USF student
• Basic computer skills
• Ability to communicate clearly, follow instructions, and work independently or as part of a team
• Familiarity with Microsoft Office or similar software; ability to learn office systems
• This position requires strong customer service skills, reliability, attention to details, basic technical troubleshooting ability, and a willingness to learn AV systems and support processes

PREFERRED QUALIFICATIONS:

Prior experience in customer service, office work or audio visual troubleshooting, knowledge of data entry systems or specialized departmental tools, strong organizational and time-management skills.

IT CORE COMPETENCIES:

• Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
• Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
• Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
• Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.
• Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures.
• Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.