OTT CREATION MARKETING

Key Responsibilities
1. Technical Diagnosis &amp; Troubleshooting
<ul>
<li>Diagnose product faults accurately using approved troubleshooting methods, tools, and procedures.</li>
<li>Identify the root cause of equipment failures, technical issues, and performance problems.</li>
<li>Conduct product inspections, testing, and technical assessments.</li>
<li>Recommend appropriate repair or corrective actions based on diagnostic findings.</li>
<li>Perform troubleshooting across assigned product categories and maintain up-to-date technical knowledge.</li>
<li>Escalate complex or unresolved technical issues to the relevant supervisor or technical team.</li>
<li>Provide feedback on recurring technical issues to support product and service improvement.</li>
</ul>
2. Repair, Maintenance &amp; Cleaning Services
<ul>
<li>Perform repairs in accordance with company SOPs, service standards, and manufacturer specifications.</li>
<li>Replace defective parts and components accurately and safely.</li>
<li>Conduct functional and performance testing after every repair.</li>
<li>Ensure products are fully operational before completing and closing service jobs.</li>
<li>Carry out preventive maintenance and scheduled servicing as required.</li>
<li>Attend customer premises to perform scheduled cleaning and maintenance services.</li>
<li>Conduct cleaning services professionally and according to established procedures.</li>
<li>Explain service findings, completed work, and relevant recommendations to customers when required.</li>
<li>Maintain a high standard of workmanship across all repair, maintenance, and cleaning activities.</li>
<li>Complete all assigned jobs within the stipulated service level agreement (SLA).</li>
</ul>
3. Service Productivity &amp; Appointment Management
<ul>
<li>Attend assigned service appointments according to the scheduled date and time.</li>
<li>Handle repair, troubleshooting, warranty, preventive maintenance, and cleaning appointments efficiently.</li>
<li>Achieve daily and monthly service productivity targets set by the company.</li>
<li>Plan and manage daily service schedules and workload effectively.</li>
<li>Minimize job carry-forward, outstanding cases, and service backlogs.</li>
<li>Complete assigned jobs within the required turnaround time without compromising service quality.</li>
<li>Promptly inform the supervisor of potential delays, technical difficulties, or scheduling issues.</li>
<li>Minimize unnecessary postponement, cancellation, or rescheduling of appointments.</li>
<li>Ensure assigned appointments are attended as scheduled whenever reasonably possible.</li>
</ul>
4. Service Documentation &amp; Reporting
<ul>
<li>Record accurate diagnosis findings, repair details, parts replaced, and service recommendations.</li>
<li>Update job status and service information in the company’s system according to SOP.</li>
<li>Submit service reports, repair photographs, and supporting documentation within the required timeframe.</li>
<li>Maintain accurate records of parts usage and service activities.</li>
<li>Ensure all service records are complete, accurate, and traceable.</li>
<li>Ensure proper documentation for warranty-related repairs and replacement parts.</li>
</ul>
5. Spare Parts &amp; Inventory Management
<ul>
<li>Manage and safeguard assigned spare parts, tools, and service equipment.</li>
<li>Ensure proper handling, storage, transportation, and usage of spare parts.</li>
<li>Maintain accurate records of spare parts issued, used, returned, or replaced.</li>
<li>Return unused, defective, or warranty parts in accordance with company procedures.</li>
<li>Conduct regular checks of assigned inventory and report discrepancies promptly.</li>
<li>Prevent loss, damage, misuse, or unnecessary wastage of company assets.</li>
</ul>
6. Customer Service &amp; Professional Conduct
<ul>
<li>Represent the company professionally at all customer premises and service locations.</li>
<li>Communicate technical findings, repair solutions, and service recommendations clearly and professionally.</li>
<li>Explain proper product operation, usage, care, and maintenance to customers when required.</li>
<li>Respond to customer questions and concerns courteously and professionally.</li>
<li>Ensure customers understand the work completed and the outcome of the service.</li>
<li>Maintain a positive customer experience throughout the service process.</li>
<li>Handle customer information and company information responsibly and confidentially.</li>
<li>Maintain professional appearance, conduct, and service standards at all times.</li>
</ul>
7. Safety &amp; Compliance
<ul>
<li>Follow all company safety policies, service procedures, and technical guidelines.</li>
<li>Use tools, equipment, and personal protective equipment (PPE) appropriately.</li>
<li>Ensure all repair and servicing activities are carried out safely and responsibly.</li>
<li>Comply with company policies, manufacturer requirements, and applicable regulations.</li>
<li>Immediately report safety hazards, equipment damage, accidents, or other incidents to the supervisor.</li>
</ul>
Key Performance Areas
<ul>
<li>Service productivity and appointment fulfilment</li>
<li>First-time fix rate and repair quality</li>
<li>SLA and turnaround time compliance</li>
<li>Customer satisfaction</li>
<li>Accuracy and timeliness of service documentation</li>
<li>Spare parts and inventory accuracy</li>
<li>Compliance with service, safety, and company procedures</li>
</ul>
To facilitate the process, please ensure the following details are included in your resume:
Current Address / Location
Current Salary
Reason for Leaving
Expected Salary
Notice Period
WhatsApp: +6011-6741 5055
Kindly note that only shortlisted candidates will be notified.
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
<ul>
<li>Opportunities for promotion</li>
<li>Professional development</li>
</ul>
Work Location: In person

G - Service Technician : On-site Diagnostics & Repairs

G - Service Technician : On-site Diagnostics & Repairs

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