GA OPERATIONS PROJECT MANAGER

Operational Excellence

• Develop, implement and maintain sales operational excellence, policies and procedures including standard operating procedures
• Develop and maintain relevant database of customers
• Process project information and forward to field force
• Ensure accurate information is recorded and quality checked
• Take corrective action where necessary
• Create and analyse sales operational reports and provide feedback to relevant stakeholders
• Agree on deliverables, scope and timelines with field managers

Project Management

• Provide input into planning for the business and develop plans and processes to ensure effective implementation
• Provide input into establishing which resources are needed by using the most efficient and cost-effective method to achieve results that meet client objectives
• Continually benchmark and optimise processes against best practice
• Formulate a project plan to define and achieve project objectives
• Monitor and check quality of work produced by field staff and take corrective action when necessary
• Provide regular feedback to Business Unit Manager/Country Manager
• Implement and manage sales projects when required

Account Management Alignment

• Manage multiple clients as per our cluster/ regional client list
• Ensure trade visit reports are reported every time in field to client and cluster executive
• Demonstrate analytical planning and creativity for future client retention and development
• Ensure detailed sales target control
• Address and follow-up all customer queries and problems
• Stay abreast of the market and competitors
• Meet client/customer and company performance standards and ensure subordinates do likewise

Administration

• Develop effective and efficient administrative systems
• Submit reports to management and client
• Document and manage expenditures
• Ensure management of Smollan assets including HHT devices
• Ensure compliance of set regulations between field team and distributor
• Ensure incentives and necessary salary information is submitted on-time
• Liaise with People department regarding all problems and enquiries relating to the payment of sales staff
• Manage and maintain all Operations staff performance documents and scorecards accurately and within required deadlines
• Ensure effective budget monitoring, specifically relating to:
• Building and managing operating expenses, e.g., salaries, travel costs etc
• Overseeing specific project budgets and accounting thereof

Budget Monitoring

• Build and manage operating expenses e.g. Salaries, travel costs etc
• Oversee specific sales project budgets and accounting thereof

Achievement of Set Sales & Distribution Objectives

• Provide input into planning for the business and develop plans and processes to ensure effective implementation
• Provide input into establishing which resources are needed by using the most efficient and cost-effective method to achieve set sales results that meet client objectives
• Continually benchmark and optimise sales achievement processes against best practice
• Formulate strategic sales distribution plans, programs and concepts and be involved in the execution of the route to market retail program
• Ensure breakdown of weekly & monthly agreed sales targets and formal communication of the same
• Ensure portfolio volume sales growth through demand creation
• Monitor and check quality of work produced by field sales staff and take corrective action when necessary
• Provide regular feedback to cluster executive

4-5 years’ experience in a similar role

• Business experience in sales, marketing, project management, client and staff interaction, and organizational experience at management level.
• Degree in sales & marketing
• Computer literacy - MS Office skills
• Communication skills (verbal & written)
• Business acumen
• Leadership Skills
• Problem Solving Ability
• Time management
• Ability to effectively deal with pressure
• Knowledge of sales, business and distribution channels

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