GA Refrigeration Service Supervisor

Key Responsibilities and Deliverables:

Technician Supervision & Call Assignment

• Lead, monitor, and support field technicians to ensure timely resolution of service calls and

adherence to quality standards

• Allocate service calls based on technician availability and location, monitor progress to

ensure timely closure

• Adjust assignments dynamically to balance workload and priorities

Inventory Coordination

• Maintain accurate records of coolers and spare parts
• Coordinate with the store team for requisitions, dispatch, and receipt
• Track consumption and availability of essential inventory

Interdepartmental Coordination

• Liaise with the field team, store, operations manager, and cooler department head
• Ensure effective communication and alignment across departments
• Support timely escalation and resolution of service bottlenecks

KPI Achievement

• Track and report on cooler uptime and call resolution rates
• Drive performance to meet or exceed service quality standards
• Identify gaps and implement corrective actions

Turnaround Time (TAT) Management

• Monitor turnaround time for all service calls
• Ensure repairs are completed within agreed SLAs
• Highlight and resolve delays in the service workflow

Reporting

• Prepare and share daily and weekly reports
• Report on service status, inventory consumption, and KPI performance
• Provide actionable insights to support operational improvements

Minimum 1-3 years experience in field service operations, preferably in the refrigeration or FMCG industry

Management and leadership skills

Working knowledge of refrigeration and cooler systems

Proficiency in service management tools (e.g., CRM, or ticketing systems)

Ability to manage high-pressure situations and meet service deadlines

Occasional travel required to regional service locations or warehouses

Good communication and coordination skills

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