Gallery Host/ Front Desk receptionist

Summary

Hyatt Place Cancún

At Hyatt Place Cancún, our associates are the heart of our authentic hospitality. We are looking for a versatile Front Desk & Café Support Agent to join our dynamic team. This unique role combines the core responsibilities of a front desk professional with active support in our vibrant café operation, perfect for someone who enjoys variety and delivering exceptional guest experiences across multiple touchpoints.

Position: Front Desk & Café Support Agent

Job Responsibilities:

Front Desk Operations (Primary Function):

• Provide a warm welcome and efficiently handle guest check-in/check-out procedures.
• Manage guest inquiries, requests, and resolve complaints with empathy and professionalism, ensuring guest satisfaction.
• Operate the telephone system and provide information about hotel services and local attractions.
• Maintain the organization and welcoming atmosphere of the front desk and lobby area.

Café & Food Service Support:

• Provide direct support to the Café/Barista station, especially during peak hours (e.g., morning coffee rush, evening service).
• Assist in preparing and serving basic coffee beverages, teas, and other simple drinks as needed.
• Help maintain the cleanliness, stock, and presentation of the café and Gallery area.
• Support the setup and breakdown of the complimentary breakfast service.

Cash Handling & Inventory:

• Accurately process all guest payments, room charges, and cash transactions at the front desk.
• Assist with placing and managing orders for café and kitchen supplies.
• Perform basic inventory counts for café consumables and front desk supplies.

System & Administrative Duties:

• Expertly utilize Opera for front desk operations and Micros for point-of-sale transactions.
• Complete end-of-shift cashier reports and reconciliation.

Qualifications

Requirements:

• Experience: Minimum 1 year of proven experience in a hotel front desk or guest-facing role in hospitality.

• Nationality: Mexican citizenship.

• Language: Intermediate English (verbal and written) is mandatory.

• Technical Skills:

  • Required: Proficiency in Opera Property Management System and Micros POS.
  • Working knowledge of MS Office.

• Core Competencies:

  • Proven ability in guest complaint resolution and service recovery.
  • Strong intrapersonal skills: self-motivation, reliability, stress management, and a positive attitude.
  • Excellent communication and customer service orientation.
  • Ability to multitask and thrive in a fast-paced environment.
  • Team player with a proactive and helpful mindset.

• Availability: Full flexibility for rotating shifts, including weekends and holidays.