Game Customer Service

【Company Introduction】We are an enterprise focusing on game R&D and operation, with business covering many regions around the world. Due to the development needs of our business in Malaysia, we are sincerely recruiting game customer service personnel to provide professional and efficient services for players and help optimize the game ecosystem continuously.

【Position】Game Customer Service (Full-time)

【Work Location】Kuala Lumpur, Malaysia

【Job Responsibilities】

• Respond to players' inquiries promptly and professionally through multiple channels such as online chat and email, answer various questions related to game gameplay, account management, recharge, technical failures, etc., and improve player experience and satisfaction.
• Accurately record the problems and suggestions feedback by players, sort and classify them, synchronize to relevant departments such as operation and R&D, track the progress of problem handling, and ensure closed-loop solution.
• Assist in maintaining the order of the game community, handle player complaints and negative feedback in a timely manner, comfort players' emotions patiently, and maintain the company's brand image.
• Proficiently master the gameplay, update content and activity rules of the company's games, and take the initiative to deliver game-related information and activity benefits to players.
• Cooperate with the team to complete daily customer service work, participate in the improvement and update of the customer service knowledge base, and improve service efficiency and professionalism.

【Requirements】

• Aged 20-35, educational background is not limited. More than 1 year of relevant game customer service experience is preferred; those familiar with various online games and mobile games are preferred.
• Fluent in Chinese and English (listening, speaking, reading and writing), able to communicate with players proficiently in both languages, and accurately understand and convey the needs of both parties.
• Good communication skills, patience and empathy, able to flexibly respond to various player demands, and strong pressure resistance.
• Willing to work 24-hour shift system (including weekends and public holidays), obey the shift arrangement, and enjoy triple salary subsidy when on duty on public holidays.
• Familiar with basic computer operations, proficient in using office software and common customer service tools; experience in operating relevant customer service systems is preferred.
• Passionate about the game industry, understanding the game industry culture and player psychology, with strong sense of responsibility and team cooperation awareness.

【Salary & Benefits】

• Benefits: Five insurances and one fund, annual physical examination, paid annual leave , sick leave holiday benefits, employee game benefits, and regular team building activities.
• Development: Comprehensive pre-job training, regular skill improvement training, clear internal promotion channels to help personal career growth.

【Application Method】Please send your Chinese and English resume to the recruitment email:[email protected], with the email subject marked as "Game Customer Service + Name + Contact Information". We will reply to suitable candidates within 3 working days and arrange an interview.

【Application Deadline】Until filled

【公司简介】我们是一家专注于游戏研发与运营的企业，业务覆盖全球多个地区，现因马来西亚区域业务发展需求，诚聘游戏客服人员，为玩家提供专业、高效的服务，助力游戏生态持续优化。

【招聘岗位】游戏客服（全职）

【工作地点】马来西亚吉隆坡

【岗位职责】

• 通过在线聊天、邮件等多渠道，及时、专业地响应玩家的咨询，解答游戏玩法、账号管理、充值相关、技术故障等各类问题，提升玩家体验与满意度。
• 准确记录玩家反馈的问题与建议，分类整理后同步至运营、研发等相关部门，跟踪问题处理进度，确保闭环解决。
• 协助维护游戏社区秩序，及时处理玩家投诉与负面反馈，耐心安抚玩家情绪，维护公司品牌形象。
• 熟练掌握公司旗下游戏的玩法、更新内容及活动规则，主动向玩家传递游戏相关信息与活动福利。
• 配合团队完成日常客服工作，参与客服知识库的完善与更新，提升服务效率与专业性。

【任职要求】

• 年龄20-35岁，学历不限，有1年及以上游戏客服相关工作经验者优先，熟悉各类网游、手游玩法者加分。
• 具备流利的中文和英文听说读写能力，能熟练使用双语与玩家沟通，准确理解并传递双方需求。
• 具备良好的沟通表达能力、耐心与同理心，能灵活应对玩家各类诉求，抗压能力强。
• 能接受24小时轮班制（含周末、公共假期），服从排班安排，公共假期值班可享受三倍薪资补贴。
• 熟悉电脑基本操作，能熟练使用办公软件及客服常用工具，有相关客服系统操作经验者优先。
• 热爱游戏行业，了解游戏行业文化与玩家心理，有较强的责任心和团队协作意识。

【薪资福利】

• 福利：五险一金、年度体检、带薪年假、病假、节日福利、员工游戏福利、定期团建。
• 发展：完善的岗前培训、定期技能提升培训，清晰的内部晋升通道，助力个人职业成长。

【申请方式】请将个人中英文简历发送至招聘邮箱：[email protected]，邮件主题注明“游戏客服+姓名+联系方式”，我们将在3个工作日内回复合适候选人，安排面试。

【招聘截止日期】招满即止