Game Master

GAME MASTER

Location: Makati City, Philippines (Ayala Malls Circuit)
Employment Type: Full-Time
Work Setup: On-site
Department: Operations
Reports to: Store Manager

About the Role

The Game Master is responsible for creating a safe, engaging, and memorable experience for guests at Zero Latency VR. The role involves welcoming and assisting customers, conducting safety briefings, managing VR game sessions, operating and maintaining equipment, and providing excellent customer service throughout the guest journey.

The ideal candidate is customer-oriented, confident in speaking to groups, comfortable with technology, and able to create a fun and energetic atmosphere while maintaining safety and operational standards.

Key Responsibilities

Customer Experience

• Welcome and assist guests throughout their visit, from check-in to game completion.
• Guide customers through the registration, preparation, suit-up, and suit-down process.
• Provide clear and engaging safety briefings before every game session.
• Explain game mechanics, controls, and basic VR equipment to new players.
• Engage with customers through friendly conversation, humor, and positive energy.
• Address customer questions, concerns, and basic requests professionally.
• Encourage satisfied customers to provide feedback and leave reviews.

Game Operations & Safety

• Facilitate and monitor VR game sessions while prioritizing player safety.
• Monitor players throughout the experience and respond appropriately to safety concerns or incidents.
• Ensure guests follow venue rules, safety procedures, and equipment guidelines.
• Manage multiple game sessions efficiently, particularly during peak periods.
• Ensure game areas and customer spaces are clean, organized, and ready for the next session.

Technology & Equipment

• Operate Zero Latency VR systems and related equipment confidently.
• Identify and troubleshoot basic technical issues during game sessions.
• Report and document technical issues and equipment concerns to the appropriate team.
• Perform basic equipment checks and proper handling of VR equipment.
• Maintain and care for VR equipment and ensure it is stored properly after use.

Sales & Venue Support

• Introduce and upsell relevant packages, promotions, or other venue offerings.
• Assist the Store/Management Team with day-to-day venue operations.
• Support opening and closing procedures.
• Assist with inventory checks, venue preparation, and other operational tasks as needed.
• Maintain a clean, organized, and welcoming customer environment.
• Support special events, group bookings, corporate activities, and other venue activations when required.

Qualifications

• College-level education, or bachelor's degree preferred.
• Previous experience in customer service, hospitality, retail, entertainment, gaming, events, or similar customer-facing roles is an advantage.
• Fresh graduates and candidates with limited work experience are welcome to apply.
• Comfortable using computers, gaming systems, VR equipment, and other technology.
• Strong verbal communication and interpersonal skills.
• Confident speaking in front of groups and interacting with different types of customers.
• Energetic, friendly, and service-oriented personality.
• Able to remain calm and professional when handling customer concerns or technical issues.
• Willing to work on weekends, holidays, and shifting schedules, depending on venue operations.
• Able to work in a fast-paced, entertainment-focused environment.
• Physically capable of assisting customers with VR equipment and remaining active for extended periods during operations.

Preferred Skills

• Experience with VR, gaming, esports, or other interactive entertainment.
• Experience hosting events or facilitating group activities.
• Basic troubleshooting skills.
• Sales or upselling experience.
• Experience working in hospitality, attractions, theme parks, or entertainment venues.

Work Environment

This is a frontline, customer-facing role in an entertainment venue. The Game Master is expected to actively interact with guests, facilitate VR experiences, and support venue operations during both regular and peak periods.

The role may require standing and moving around for extended periods, assisting guests with VR equipment, and working during evenings, weekends, and holidays based on the venue's operating schedule.

Pay: Php22,000.00 - Php25,000.00 per month

Work Location: In person