Game Master / Customer Experience Associate

Game Master / Customer Experience Associate

Zero Latency VR Gilbert is seeking energetic, dependable team members to help deliver world-class free-roam virtual reality experiences. As a Game Master, you will be responsible for creating an exceptional guest experience from check-in to game completion while ensuring safety, professionalism, and fun.

Responsibilities

• Welcome and check in guests
• Prepare, maintain, and sanitize VR equipment
• Guide players through immersive virtual reality experiences
• Explain game rules, safety procedures, and equipment use
• Monitor game sessions and assist guests as needed
• Troubleshoot basic technical issues
• Maintain a clean, organized, and professional facility
• Assist with birthday parties, corporate events, and group bookings
• Deliver outstanding customer service to guests of all ages

Qualifications

• Positive attitude and strong communication skills
• Reliable transportation and dependable attendance
• Ability to work evenings, weekends, and holidays
• Comfortable learning and using technology
• Ability to stand, walk, and move throughout scheduled shifts
• Strong customer service skills
• Ability to work independently and as part of a team

Preferred Qualifications

• Customer service experience
• Hospitality, entertainment, retail, or event experience
• Interest in technology, gaming, or virtual reality

Benefits

• Flexible scheduling
• Employee discounts
• Hands-on experience with cutting-edge VR technology
• Fun and engaging work environment

Performance Incentives Available

In addition to hourly pay, team members may earn performance-based bonuses and incentives tied to guest satisfaction, positive reviews, shift coverage, and overall contributions to the success of the venue.

Ideal Candidate

Ideal candidates are outgoing, dependable, comfortable leading and speaking to groups, and excited to create memorable guest experiences.

Applicants must be available to work evenings and weekends. Dependability, professionalism, and a customer-first attitude are essential for success in this role.

Job Type: Part-time

Pay: $15.15 - $17.15 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you comfortable speaking to groups of guests, giving instructions, and leading VR experiences?
• Why are you interested in working at Zero Latency VR Gilbert?

Experience:

• Customer service, hospitality, retail, or events: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Gilbert, AZ 85295 (Required)

Work Location: In person