Game Master/Shift Lead

Join the Fun: Create An Unforgettable Gaming Experience with Us!

Weekend Afternoon/Evening/Nights Shifts Available!

Small Business - Lots of Advancement Opportunities

No experience necessary, we offer on the job training!

Full Time: $18-$24 per hour

Age Requirement: 18+

Expected Hours: 20-35 hours per week

**WEEKEND AVAILABILITY IS A MUST**

In person: STC Gardenwalk, Anaheim

About Us:

ZenesisX is a new, premier gaming lounge featuring PS5s, gaming PCs, and Meta Quest 3 VR headsets. Our mission is clear: to create a fun, safe, and exciting space for kids and gamers of all ages. As we prepare to open our doors, we’re looking for enthusiastic, customer-oriented individuals to join our team and help shape the exceptional experience we want to provide to our future guests. We also host birthday parties and company events nearly every weekend. Candidates must be okay with working in a busy environment with loud music and lots of energy from kids age 5 - 15 years old.

Job Description:

We are looking for a passionate, patient, and outgoing Game Master to join our team and ensure top-tier customer interaction for our guests, especially children. The ideal candidate will have a natural ability to connect with kids, demonstrate a high level of patience, and deliver top-notch service in a fun and energetic environment. You’ll play a crucial role in ensuring our guests feel comfortable, engaged, and excited throughout their visit.

As a Game Master, you’ll be responsible for setting up customers on VR headsets, PlayStation consoles, and computers, while offering game instruction, guidance, encouragement, and friendly conversation. We're seeking someone who can go the extra mile to help customers, anticipate their needs, and create an unforgettable experience for them.

As a Party Host, you’ll be responsible for leading birthday parties, making announcements, keeping the party on schedule, and being the intermediary between the party parents and staff. We’re looking for someone who is social, extroverted, entertaining, and willing to be responsible for a group of 10 or more. This role is achieved with on-shift training and practice prior to hosting a party.

As a Shift Lead, you'll be responsible for running the store alone, being open and able to know everything, monitor breaks, opening and closing, and ensuring customer satisfaction throughout the open hours of the store! We're looking for someone who is open to grow from a Game Master into a Shift Lead by proving their worth and trustability. This role is achieved with on-shift training and achievement.

Please note, Shift Lead is NOT a position you will be directly hired into but instead will work your way to being a Shift Lead after proving your potential and skill. Promotion will occur after showing your ability to run all stations and passing all required skill tests. The timeline in which this occurs will be based on your ability to absorb and retain information.

Responsibilities:

• Offer friendly and helpful customer service
• Set up VR headsets, gaming computers, and PlayStation consoles
• Provide clear game guidance and assistance to customers, especially children
• Maintain a positive attitude, work well with your team, and stay composed under pressure during busy times
• Uphold a clean and organized gaming space
• Monitor and ensure a safe environment for all guests
• Troubleshoot any technical issues with the equipment during gameplay
• Ensure all equipment is working properly and be aware of any technical problems

Qualifications:

• Excellent communication and customer service skills
• Ability to interact with kids in a fun, patient, and approachable manner
• Ability to multitask in a fast-paced environment
• Interest in gaming and technology

Preferred:

• Previous experience working with children
• Ability to troubleshoot basic gaming or VR related technical issues
• Advanced technical skills in troubleshooting and repairing gaming consoles and PCs, including disassembly and component-level fixes
• Previous supervisor or leadership experience

Perks:

• Enjoy working in a fun and energetic environment
• Flexible hours
• Opportunity to create an exciting and safe space for the community
• Unlimited access to gaming lounge services
• Opportunity to grow with a small company

Company Core Values:

1. Stay Curious

2. Adapt & Flow

3. Be the reason someone smiles

4. Keep it moving

Opportunities for Advancement

You should be a motivated and independent self-starter with a strong work ethic, capable of making sound decisions and quickly adapting to new challenges. We value and promote individuals who are eager to learn and grow.

Advancement to Party Host: While not immediate, training and advancement to Party Host is offered to all staff, but the team will require 2+ at a later date. Ideal candidates should be comfortable and confident speaking in front of groups and crowds. As a party host, you’ll have the chance to earn tips, but this promotion will come after demonstrating success in the Game Master role and meeting performance goals.

Keep in Mind

This is an active, hospitality-based position where you'll be on your feet, walking and working continuously throughout your entire shift, up to 8 hours. You'll need to maintain a high level of energy and focus throughout the day.

Please note, we only accept applications from individuals who are 18 years of age or older.

If you’re passionate about gaming and want to help others enjoy their gaming experiences, we would love to hear from you!

Business Hours:

10am - 9pm Monday - Friday 10am - 10pm Saturday - Sunday

Website: ZenesisX.com

ZenesisX is an Equal Opportunity Employer – We encourage applications from all individuals, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Anaheim, CA 92802 (Required)

Work Location: In person

Pay: $18.00 - $24.00 per hour

Expected hours: 20.0 – 35.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person