Game Operations Lead - Shooter Games

• Own the Thailand live operations roadmap and calendar, covering seasons, version updates, in-game events, player programs, and operational communications.
• Translate regional priorities into clear local execution plans, requirements, timelines, and launch-readiness checklists.
• Collaborate closely with Product, Regional, Marketing, Community, Customer Service, QA/Tech, BI, and external partners to ensure smooth execution and high-quality player experiences.
• Monitor player behavior, operational performance, community feedback, and emerging issues to identify opportunities, prioritize actions, and escalate risks proactively.
• Lead end-to-end event and content operations, including setup, testing, QA, go-live monitoring, incident management, and post-launch reviews.
• Develop scalable operating playbooks, reporting routines, and process improvements to strengthen operational efficiency and consistency.
• Support, mentor, and align team members to ensure effective execution across live operations activities.

Job Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience managing live events, version or content launches, operational calendars, QA/readiness checks, and incident escalation.
• Strong understanding of player lifecycle management, including engagement, retention, reactivation, and overall game and community health.
• Strong project management, analytical problem-solving, risk management, and cross-functional stakeholder management skills.
• Comfortable working with dashboards, spreadsheets, and operational data, with the ability to translate player insights and performance trends into actionable plans.
• Strong communication skills in both Thai and English, with a genuine passion for FPS/mobile games and gaming communities.
• Above 2 years of experience in live-service operations, product operations, or related digital entertainment roles; experience in the gaming industry is strongly preferred.
• Experience in coaching team members and developing operational playbooks or processes is preferred.
• Proficient in leveraging AI tools for data analysis and process automation, with strong awareness of emerging technologies and the ability to quickly learn and adopt new tools.