Gaming Customer Service Support with Italian

Description TELUS Digital Bulgaria is looking for Customer Service Specialists Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate. Get the job you will enjoy! We're seeking passionate and dedicated Customer Service Specialists to deliver exceptional support with Italian to our players worldwide.

We Offer:

• Relocation support with a €1,500 relocation package to help cover transportation, initial rent, and assistance in finding long-term accommodation
• Fully paid training and onboarding program
• Stable job and attractive career development opportunities
• Competitive salary package
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Continuous learning and development opportunities
• Employee referral bonuses
• Flexible work arrangements and team-building activities

A Typical Day:

• Take care of customer inquiries
• Troubleshoot and resolve player issues with professionalism and empathy
• Provide technical and account support to ensure optimal player experience
• Document issues and feedback to help improve our services
• Collaborate with team members and other departments to enhance our support processes
• Maintain high customer satisfaction standards and first-contact resolution rates

If You Have:

• Fluency in Italian and English
• Strong communication skills, both written and verbal
• Gaming experience and understanding of gaming communities
• Excellent problem-solving abilities and patience
• Customer service experience (gaming industry preferred but not required)
• Ability to work in a fast-paced, deadline-driven environment
• Player empathy and commitment to customer satisfaction
• Flexibility to work shifts including weekends (if applicable)

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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