Gaming Support - Mandarin Speaking

We’re Hiring: Gaming Support - Mandarin Speaking

• Location: Teleperformance Malaysia (Kuala Lumpur) Gtower
• Channel: Voice, Chat, Email
• Salary: RM4,000 – RM4,500 (All-in Package)

Responsibilities

• Support customers via chat & email
• Handle inquiries, payments, and order processing
• Safeguard customer data & privacy
• Escalate issues when needed
• Contribute to service improvements
• Stay up to date through training and performance goals

Qualifications

• Diploma or Degree in any field
• English proficiency (CEFR B1+) – Check Level
• 6+ months experience in customer support preferred (not required)
• Fresh grads in English/Communications-related fields encouraged
• Typing: 40wpm, 90% accuracy
• Proficient in Microsoft Office & general computer use

Required Skills

• Native Mandarin speaker or fluent non-native with excellent command of Mandarin
• Excellent communication & problem-solving skills
• Customer-first mindset
• Open to feedback & learning
• Team player with critical thinking