Gaming Support-Technical Nonvoice Support salary 6lks

Greetings from IGNITES Human Capital Services"

WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India.

GAMING NONVOICE TECHNICAL PROCESS(Hyderbad location)

Immediate joiners please.-NO NOTICE PERIOD

1+ years mandatory salary 6lks

2+ years salary upto 8lks

Experienced

Excellent Communication

ONLY graduates can apply

Immediate joiners please

Gaming support-blend support

Job Description

As an Phone and Chat Agent, you will play a crucial role in providing exceptional customer support to end

users. Your primary responsibilities will involve assisting customers via phone, email, and chat, addressing

their billing inquiries, and resolving technical issues related to services and gaming product.

Key Responsibilities:

1. Technical Support:

• Provide technical assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues promptly.
• Assist customers in setting up and configuring product hardware and software.

2. Billing Support:

• Address billing-related inquiries, including payment processing, refunds, and subscription

management.

• Ensure accurate billing information and resolve any discrepancies.
• Assist customers with account-related billing concerns.

3. Product and Service Information:

• Educate customers about gaming products, services, and features.
• Provide detailed information on subscription plans, game titles, and additional offerings.
• Guide users through troubleshooting steps and self-help resources.

4. Documentation and Ticket Management:

• Create and maintain support tickets for customer interactions.
• Document all interactions

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