M&T Bank

<h1><strong>Overview:</strong></h1>
<p>Leads all aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients.&nbsp; Supports senior account relationship managers.&nbsp; May serve as administrator for large (as defined by business) and/or highly complex clients.&nbsp; Serves as primary point of contact or relationship lead for client. &nbsp;Maintains daily contact with clients to address general inquiries and/or facilitate client requests.&nbsp; Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations.&nbsp; Ensures proper administrative management for accounts under responsibility.&nbsp; Contributes knowledge to process, procedures and strategic decisions related to the role.</p>
<h2><strong>Primary Responsibilities:</strong></h2>
<ul>
<li>Oversee client relationships, making appropriate recommendations regarding design and administration of institutional and/or corporate trust accounts.</li>
<li>Assist senior account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings.&nbsp; Manage daily implementation of client strategies as required.</li>
<li>Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience.&nbsp; Resolve problems and respond to client requests in a timely manner.</li>
<li>Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.</li>
<li>Develop and maintain a high level of industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally.&nbsp; Remain current on industry news applicable to the line of business.</li>
<li>Exhibit an in-depth knowledge of corporate policies and procedures related to the administrative role in complex situations.</li>
<li>Provide and maintain appropriate levels of controls to minimize losses.</li>
<li>Provide effective support, coaching and/or mentoring of any assigned team associates.</li>
<li>Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.&nbsp; Identify risk-related issues needing escalation to management.</li>
<li>Promote an environment that supports belonging and reflects the M&amp;T Bank brand.</li>
<li>Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</li>
<li>Complete other related duties as assigned.</li>
</ul>
<h2><strong>Scope of Responsibilities:</strong></h2>
<p>The position may mentor and provide guidance to less experienced personnel or other staff.</p>
<h2><strong>Education and Experience Required:</strong></h2>
<p>Bachelor’s degree and a minimum of 2 years’ relevant work experience with direct client contact,</p>
<p>OR in lieu of a degree,</p>
<p>A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience with direct client contact</p>
<p>Strong focus on customer service and satisfaction</p>
<p>Excellent verbal and written communications skills</p>
<h2><strong>Education and Experience Preferred:</strong></h2>
<p>Degree focus on Finance, Business, Economics or Accounting</p>
<p>CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus</p>
<p>Strong skills in pertinent software applications, with ability to rapidly learn new applications</p>
<p>Experience working in a team environment</p>
<p>Strong interpersonal skills with ability to build significant level of trust with clients; empathy and a real interest in working with people</p>
<p>Self-confident</p>
<p>Proven ability to work well with highly capable and successful individuals</p>
<p>Advanced analytical ability</p>
<p>Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit and/or division.</p>
<p>Experience contributing to positive working relationships and maintain integrity and professionalism</p>
<p>M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $68,400.00 - $114,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.</p>
<h1><strong>Location:</strong></h1>
<p>Wilmington, Delaware, United States of America</p>


GCM Client Administrator IV

GCM Client Administrator IV

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