Gen AI Automation

Role & responsibilities:

Experienced Automation Specialist to lead initiatives that improve end-user computing operations and enhance user experience through intelligent automation.

The ideal candidate will have hands-on expertise in Generative AI (GenAI) and Agentic AI, and a strong background in scripting, infrastructure automation, and workflow orchestration.

GenAI & Agentic AI Automation

• Design and implement agentic AI workflows that autonomously manage provisioning, compliance, and remediation tasks.
• Deploy GenAI-powered virtual agents to support ticket triage, contextual help, and predictive issue resolution.
• Use AI-driven telemetry and analytics to monitor user experience and trigger automated responses.
• Integrate GenAI tools into EUC platforms to improve self-service and reduce manual workload.
  Automation & Scripting
• Develop PowerShell and Python scripts to automate provisioning, patching, and reporting.
• Use Terraform to define and manage infrastructure-as-code for hybrid and cloud environments.
• Maintain CI/CD pipelines using GitHub Actions and other DevOps tools.
  Workflow Orchestration
• Build business process automation using Power Automate and Microsoft 365 tools.
• Integrate platforms such as ServiceNow, Teams, and Intune to streamline workflows and notifications.
  Monitoring & Optimization
• Track system performance and user experience metrics.
• Identify automation opportunities and lead continuous improvement initiatives.

Documentation & Enablement

• Create technical documentation, SOPs, and user guides.
• Train IT staff and end users on new tools, workflows, and AI capabilities.

Essential Skills:

• Experience with GenAI platforms (e.g., Azure OpenAI, Copilot Studio, or similar)
• Hands-on knowledge of agentic AI design and orchestration
• Strong scripting skills in PowerShell, Python, and Terraform
• Familiarity with GitHub Actions, CI/CD pipelines, and DevOps practices
• Proficiency in Microsoft 365, Intune, Azure, and Active Directory
• Strong troubleshooting, communication, and documentation skills

Desirable Skills:

• Microsoft Certified: Azure AI Fundamentals
• OpenAI Developer Certification or equivalent
• Agentic AI Automation Specialist certification
• Microsoft Certified: Modern Desktop Administrator
• HashiCorp Certified: Terraform Associate
• Experience with ServiceNow and endpoint management tools
• Understanding of Agile and ITIL frameworks