Genaral Administration For Villa Management

About the role

This is a dual-function Senior Operations & Reservation Assistant role that bridges guest hospitality and operational excellence. You will be responsible for managing the full reservation cycle and ensuring villas are 100% ready to welcome guests through rigorous quality control and coordination.

Key responsibilities

• Handle daily bookings and inquiries through various OTA platforms (Airbnb, Booking.com, Agoda, Expedia, etc.)
• Manage professional communication with guests before, during, and after their stay to ensure a seamless experience
• Perform physical inspections of villas to ensure cleanliness and facility readiness (QC) before guest arrival
• Act as the primary link between guests and housekeeping, maintenance, and vendor teams to resolve issues promptly
• Maintain accurate guest records, update availability/rates, and prepare simple daily/weekly operational reports using Google Sheets/MS Office
• Efficiently handle guest requests and operational challenges with a professional and can-do attitude

About you

• Minimum Diploma/Associate Degree in Hospitality, Tourism, or a related field
• 1–3 years of proven experience in villa management, hotel reservations, or hospitality operations
• Deep understanding of OTA management, booking engines, and proficiency in Google Sheets/Microsoft Office
• Strong command of English (both written and spoken)
• High attention to detail, excellent multitasking abilities, and a strong sense of responsibility
• Comfortable working in a fast-paced environment and managing dynamic schedules typical of the hospitality industry