General Admin Support (Dayshift - Onsite) [N11]

Are you great at keeping schedules, jobs, and people organised?

Do you enjoy coordinating with customers and field teams?

Ready to put your admin skills into a fast-moving environment?

Keep the day moving and the details in order.

About the Role

We’re looking for a General Admin Support to help coordinate daily operations, schedule electricians, manage job bookings, and keep work orders and documentation up to date in SimPRO. You’ll communicate with customers, technicians, builders, and suppliers, monitor job progress, follow up on outstanding information, and ensure established administrative processes are followed. This role also provides general office administration and management support, making strong organisation, communication, and follow-through essential.

Ideal Candidate (Must Have Requirements)

• Previous experience in general administration, office support, scheduling, or a similar coordination role.
• Strong organisational skills with the ability to manage multiple jobs, appointments, and priorities.
• Experience coordinating schedules, bookings, or field service workloads.
• Familiarity with SimPRO or similar job management and field service software.
• Strong written and verbal communication skills.
• Comfortable communicating with customers, technicians, builders, suppliers, and other stakeholders.
• Strong attention to detail when maintaining job records, work orders, and documentation.
• Proactive approach to following up on outstanding information and keeping jobs progressing.
• Ability to follow established systems, processes, and administrative procedures.
• Confident in answering incoming calls and handling customer enquiries professionally.
• Good computer skills and ability to learn new systems quickly.
• Reliable, organised, and comfortable providing general office and management support.
• Amenable working onsite in our Cebu Office (IT Park, Cebu)

Tasks and Responsibilities

• Schedule electricians and coordinate their daily workloads.
• Book jobs and communicate appointment details clearly with customers.
• Manage job updates, work orders, and documentation within SimPRO.
• Maintain accurate and up-to-date job records.
• Monitor job progress and follow up on outstanding information.
• Liaise with technicians, customers, builders, suppliers, and other stakeholders.
• Answer incoming calls and respond to customer enquiries.
• Ensure established systems and administrative processes are consistently followed.
• Coordinate information between the office, field teams, and customers.
• Provide general office administration and management support as required.
• Assist with other administrative and coordination tasks to keep daily operations running smoothly.

Industry-leading benefits

• HMO w/ Dental Coverage + Dependents
• 2-week paid Holiday Break. Enjoy the season without worrying about your work.
• Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
• Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

• Strong and Stable Internet Connection for uninterrupted video interviews
• Laptop or PC with Webcam for online assessments and interviews

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About VAP

VAP is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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