General Administration

Responsibilities:

• Prepare and coordinate the distribution of certificate softcopies and hardcopies to clients.
• Maintain accurate certificate delivery records and monitor completion status.
• Monitor outstanding payments and follow up with clients and relevant internal teams.
• Update weekly audit schedules, including client information, audit dates, schemes, and assigned auditors.
• Provide administrative support for IATF and Plantation scheduling activities, including nonconformity data updates.
• Distribute approved audit reports to clients and maintain delivery records.
• Send customer satisfaction survey communications and monitor client feedback.
• Follow up on missing information, pending documents, and unresolved administrative matters.
• Perform other administrative duties assigned by the Operations or Business Manager according to business needs.

Requirements:

• Bachelor’s Degree in Business Administration, Management, Operations, or a related field.
• Minimum 1–2 years of experience in general administration, operations administration, document handling, customer service, or audit support.
• Experience handling certificates, payment monitoring, audit schedules, reports, or client communication will be an advantage.
• Strong administration, coordination, follow-up, and communication skills.
• High attention to detail and accuracy.
• Able to manage recurring daily and weekly administrative activities within the required timeline.
• Proficient in Microsoft Office, email, SharePoint, and administration tracking tools.
• Comfortable communicating and coordinating with clients and internal stakeholders.