General Administrator

About the role

As General Admin, you'll be the operational backbone between customers, therapists, and finance — making sure every booking is confirmed, coordinated, and closed out correctly, and every payment is tracked on time.

Key responsibilities

• Monitor incoming orders across email, Instagram, and Facebook, and respond promptly
• Help potential customers complete their booking and contact and confirm therapist availability via private chat within a 15-minute response window; escalate to the therapist group chat if needed
• Confirm the assigned therapist and booking details with the customer
• Coordinate the meeting point and double-check amenities (oil, music, uniform, etc.) match the order
• Follow up to make sure the therapist arrives on time
• Recap and close each completed order in the tracking spreadsheet
• Collect COD payments where applicable and remind Finance to process therapist transfers on H+1 (next working day, or the following Monday for Friday/weekend bookings)

About you

• Strong communication skills in Bahasa Indonesia or English
• Comfortable multitasking across chat, email, and social media platforms
• Detail-oriented, organized, and reliable under time pressure
• Good with basic spreadsheet/data entry tasks
• Customer-service mindset — proactive, not just reactive
• Able to work flexible hours including weekends
• Previous experience in customer service, hospitality, or admin roles
• Familiarity with Grab, Gojek, or similar on-demand platforms
• Experience coordinating freelance/field staff

About us

Grab Massage is an on-demand massage booking service connecting customers with professional, verified massage therapists. We're growing fast and looking for a reliable, detail-oriented General Admin to keep our day-to-day bookings running smoothly.