General Administrator (Dayshift - Onsite)[PM]

Love keeping operations organised and on track?

Confident juggling admin, marketing, and client support?

Ready to grow with an Australian Mortgage Broking business?

Build a versatile career where every day brings something new.

About the Role

We're looking for a dependable General Administrator to support a busy Australian Mortgage Broker and Wealth Strategist with administration, client communication, marketing, and operational support. This role is ideal for someone who thrives in a fast-paced environment, enjoys learning new technologies, and takes pride in keeping business operations running smoothly.

Ideal Candidate (Must Have Requirements)

• Solid experience in administration, executive support, customer service, or a similar role.
• Proficiency in Canva for creating professional marketing materials, presentations, and social media content.
• Strong experience managing email inboxes, drafting correspondence, and coordinating follow-ups.
• Basic digital marketing and content creation experience.
• Experience scheduling appointments and managing calendars.
• Experience maintaining CRM records, managing data entry, and organising electronic files.
• Proficient in Microsoft Office and Google Workspace.
• Excellent written and verbal English communication skills.
• Strong organisational skills with excellent attention to detail.
• Comfortable using multiple software platforms and learning new technologies quickly.
• Familiarity with AI productivity tools to improve efficiency and workflows.
• Proactive, resourceful, and able to anticipate business needs with minimal supervision.
• Experience with LMG CRM or Australian Mortgage Broking CRMs is highly regarded.

Tasks and Responsibilities

• Monitor and manage the executive's email inbox, prioritising urgent matters and responding to routine enquiries.
• Draft professional correspondence and coordinate follow-up communications with clients and lenders.
• Maintain accurate client records, update loan files, and manage administrative workflows within the CRM.
• Track applications from lodgement through settlement and provide timely client updates.
• Create marketing materials, seminar workbooks, promotional assets, and social media content using Canva.
• Support book promotions, digital marketing initiatives, and seminar preparation activities.
• Coordinate printing, ordering, and distribution of marketing and event materials.
• Liaise with clients, lenders, and other stakeholders regarding appointments, loan updates, and documentation.
• Manage calendars, schedule meetings, and coordinate appointments.
• Utilise AI tools and business software to improve workflow efficiency and productivity.
• Provide basic technical support and assist with software-related issues where required.
• Support general administrative and operational activities to help the business run efficiently.

Industry-leading benefits

• HMO w/ Dental Coverage + Dependents
• 2-week paid Holiday Break. Enjoy the season without worrying about your work.
• Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
• Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

• Strong and Stable Internet Connection for uninterrupted video interviews
• Laptop or PC with Webcam for online assessments and interviews

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About VAP

VAP is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

Other Career Opportunities

• General Admin VAs
• Digital Marketing Specialists
• AU Accountants/Bookkeepers
• Financial Planning VAs
• Mortgage Broking VAs
• Mortgage Parabrokers (anywhere in the PH)
• Paraplanners
• Executive Assistants
• Team Manager - Client Facing