General Affairs Lead

Designation

General Affairs Staff

Job Title

General Affairs Lead

Job Description

About the Role

As a General Affairs (GA) Lead at Flip, you will play a key role in in ensuring that a company’s daily operations run smoothly and efficiently. Your ability to lead a seamless day-to-day office and facility operations that support business continuity, and improve workplace efficiency and employee experience through effective administrative and facility management would give a huge impact to all Flip's team well-being. With a safer workplace and healthier environment, employees can focus on doing their best work.

About Flip

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.

After seven years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.

At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.

What you'll do:

• Maintenance & Utilities: Oversee the preventive and corrective maintenance of building systems (HVAC/AC, electrical, plumbing, and fire safety)
• Budgeting: Develop and monitor the monthly and annual GA budget (CapEx & OpEx), ensuring cost-efficiency without compromising service quality
• Asset & Vendor Management: Maintain office asset inventory & lifecycle, and be in charge of Service Level Agreements (SLAs) for cleaning services, security, pest control, and waste management.
• Compliance: Ensure the office operations meets ISO policy standards, health and safety standards (K3)
• Office Relocation & Fit-Out Management
• Event & Hospitality Management : Internal events, meeting rooms arrangement, and visitor management

What you'll need:

• Bachelor’s degree in Engineering (Civil/Electrical), Architecture, Business Administration, or a relevant field.
• Minimum 4–6 years in General Affairs or Office/Facilities Management, with at least 2 years in a supervisory or lead role.
• Strong negotiation skills for vendor selection and "tender" processes.
• Proven track record of managing at least one major office relocation or fit-out project.
• Proficiency in Microsoft Project (or similar PM tools) and advanced Excel for budget tracking.
• A "fixer" mindset—capable of handling sudden facility breakdowns or event technical glitches under pressure.
• Professional proficiency in English.