General Branch Manager

About goSTOPS -

goSTOPS is India's premier backpacker hostel chain, providing vibrant, affordable stays and experiences to the youth traveller

With a rapidly expanding network across the country, we re committed to making travel affordable, accessible, and unforgettable

Join us as we shape the future of travel for the next generation!

ROLE OVERVIEW -

goSTOPS, India s fastest-growing backpacker hostel brand, is seeking an experienced and results driven General Manager (Branch Level) to lead property operations, strategic execution, and cross-functional team management in the North region

This is a senior leadership position responsible for ensuring operational excellence, enhancing guest satisfaction, and driving business performance across multiple hostel properties

Strategic and Operational Leadership -

1. Develop and execute branch-level operational strategies aligned with company vision and goals
2. Take complete ownership of multi-property operations to ensure smooth functioning and superior
3. Track and optimize branch performance through KPIs and operational reviews

Team Management -

1. Lead and mentor property-level managers and support staff across housekeeping, front office, Build a high-performance culture that fosters collaboration and accountability
2. Identify capability gaps and conduct regular training and team development initiatives

Guest Experience -

1. Ensure exceptional guest satisfaction by maintaining high service standards and proactively Personally handle escalations to protect the brand s reputation and ensure resolution excellence

Vendor and Stakeholder Management -

1. Manage third-party vendor relationships for timely and cost-effective service delivery
2. Liaise with internal stakeholders and resolve operational bottlenecks efficiently

Budget and Financial Management -

1. Oversee operational budgets for assigned properties, ensuring financial discipline and expenditure tracking
2. Identify cost-saving measures while maintaining service quality and guest experience
3. Support P&L accountability at the branch level

Compliance and Standards -

1. Ensure compliance with all regulatory requirements, safety protocols, and company policies
2. Conduct audits and enforce SOPs to ensure consistency and operational integrity across

Business Growth and Development -

1. Identify growth opportunities, improve occupancy rates, and optimize property-level performance
2. Collaborate with marketing and sales teams to implement region-specific guest acquisition

Minimum Qualification -

1. Bachelor's or Master s degree in Hospitality Management, Business Administration, or a related field (preferred)

Experience & Skills -

1. 6-10 years of experience in hospitality management, preferably handling multi-property or branch-level operations
2. Proven leadership ability with experience in managing large, cross-functional teams
3. Strong analytical and decision-making capabilities with problem-solving and conflict-resolution skills
4. Financial acumen with expertise in budgeting, cost optimization, and P&L management
5. Excellent communication and interpersonal skills for managing guests, teams, and vendors

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